Adult Services Circulation

Latest revision as of 11:17, 23 October 2013

The Public Services Circulation and Reference staff work closely together as a cohesive department. Please refer any questions/problems/concerns/patrons to Reference staff as they are responsible for handling situation beyond that of circulation procedures. Request staff assistance by calling the Reference Desk at 10536 and/or 10537.

[edit] Opening Procedures:

Turn on desk computers and receipt printers if they have not been turned on
Divide money equally from money bag and place in cash drawers located under each computer terminal
- Money should be placed in the drawer from highest to the lowest denomination
Unlock the DVD cabinet using the key located in the cash drawer at Circ 1
Process the book drop as assigned
- OVLC and YS items should be taken down each time this is processed
- PS items should be brought up from YS to be placed on carts
Check PPL email and follow up as needed
Shelve
Work on projects as assigned once shelving is caught up
At 10:00 A.M. unlock and open wooden exterior doors.
- Locks on both doors must be unlatched in order for the doors to open properly
- A stool by the water fountain is available in order to reach the locks safely

[edit] Daily Duties

Greet patrons in a friendly manner
Process materials as required (checking in/out)
- Check all items for damages and completeness before checking items in or out (*exception: Audiobooks should be checked for both damages and completeness at check in but only need to be checked for completeness at check out)
  - Route item to appropriate supervisor for damage review
  - Patron account must be noted and a routing slip should be completed
  - Route item to appropriate branch by completing a routing slip
- Apply security to all items
- Clean materials as needed
Process basic fines/payments for fines, book sale, copies/fax, disks, etc.
DVD/Music CDs should be taken to the re-shelving cart as time allows
Compete/process/maintain adult and juvenile applications
Direct patrons to areas of informational needs (Reference Desk, IT Lab, YS, etc.)
Check staff email throughout the day and follow through as needed
Complete projects as assigned
Review Policy/Procedure regularly

[edit] Forms/Supplies

Forms for daily use are located on top of the Circulation Desk between the computers
Supplies are located in the cabinet between the computers and in the drawers at the desk for staff use
- When forms/supplies are running low staff are responsible to email designated staff in order to replenish the supply.
Staff should say what they need and how many are needed
If staff are completely out of supplies, staff should print/obtain what they need as time allows

[edit] Floor

When going to the floor, staff must take the Circulation and Reference carts around to empty
- Internal rounds materials must also be taken to the PS Rounds Sorting Area
Messages
Shelve

[edit] Closing Duties

Floor Staff:
- 15 minutes until closing
- The PAC in non-fiction and 4 of the 5 PACS by new books should be shut down.
  - Last PAC should remain on until we close
- Copy Machines are shut down and money must be taken to Circulation to enter into the system
  - Public Services Money, Money account under the fine code Copies
- Staff should go around the floor in order to straighten chairs, pick up trash, pick up/check book that were left on tables
- Staff should inform patrons of how many minutes there are until the library closes
Closed
- Shut down last PAC
- Pick up the elevator key
- Turn off designated breakers
- Ride the elevator down with at least 1 IT staff and 1 Reference staff for security purposes
  - Turn elevator off
  - Hang the elevator key by Maintenance
Circulation Desk Staff
- If only one staff at the desk, Circulation 2 can be shut down
- Money in Circ 2 should be placed in Circ 1
- 1 computer must remain on until the library closes based ADP time
- Staff should tidy the desk by putting supplies away and straitening up any materials
- DVD cabinet must be locked and key placed under the coin tray in the cash drawer of Circ 1
- Money Bag
- Once the library closes, cash drawers are emptied and put into the money bag
  - Bills should be separated by denomination
  - Checks and credit card slips must be placed in the bag
  - Check under the coin separator and the entire tray to ensure that all monies, checks and credit card slips have been removed
- Money bag is given to the PS Supervisor/Lead staff to be taken to the safe
- Cash drawers should be left open once emptied for security purposes
- Shut down computers and turn off receipt printers
- Circulation Staff are responsible for locking both exterior doors and re-checking to verify the doors are locked and must also close the interior glass doors in the absence of Maintenance
- ALL main floor staff must wait and leave the floor as a group once patrons have exited the building and the doors have been secured

Adult Services Circulation

Latest revision as of 11:17, 23 October 2013

Contents

[edit] Opening Procedures:

[edit] Daily Duties

[edit] Forms/Supplies

[edit] Floor

[edit] Closing Duties

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NAVIGATION

@@ Line 1: / Line 1: @@
-Adult Circulation Desk
+[[Category:Main_Manuals]]
+The Public Services Circulation and Reference staff work closely together as a cohesive department. Please refer any questions/problems/concerns/patrons to Reference staff as they are responsible for handling situation beyond that of circulation procedures.  Request staff assistance by calling the Reference Desk at 10536 and/or 10537.
+== Opening Procedures: ==
+* Turn on desk computers and receipt printers if they have not been turned on
+* Divide money equally from money bag and place in cash drawers located under each computer terminal
+** Money should be placed in the drawer from highest to the lowest denomination
+* Unlock the DVD cabinet using the key located in the cash drawer at Circ 1
+* Process the book drop as assigned
+** OVLC and YS items should be taken down each time this is processed
+** PS items should be brought up from YS to be placed on carts
+* Check PPL email and follow up as needed
+* Shelve
+* Work on projects as assigned once shelving is caught up
+* At 10:00 A.M. unlock and open wooden exterior doors.
+** Locks on both doors must be unlatched in order for the doors to open properly
+** A stool by the water fountain is available in order to reach the locks safely
+== Daily Duties ==
+* Greet patrons in a friendly manner
+* Process materials as required (checking in/out)
+** Check all items for damages and completeness before checking items in or out (*exception: Audiobooks should be checked for both damages and completeness at check in but only need to be checked for completeness at check out)
+*** Route item to appropriate supervisor for damage review
+*** Patron account must be noted and a routing slip should be completed
+*** Route item to appropriate branch by completing a routing slip
+** Apply security to all items
+** Clean materials as needed
+* Process basic fines/payments for fines, book sale, copies/fax, disks, etc.
+* DVD/Music CDs should be taken to the re-shelving cart as time allows
+* Compete/process/maintain adult and juvenile applications
+* Direct patrons to areas of informational needs (Reference Desk, IT Lab, YS, etc.)
+* Check staff email throughout the day and follow through as needed
+* Complete projects as assigned
+* Review Policy/Procedure regularly
-Procedures/Supplies
+== Forms/Supplies ==
-Updated March  2004
+* Forms for daily use are located on top of the Circulation Desk between the computers
+* Supplies are located in the cabinet between the computers and in the drawers at the desk for staff use
+** When forms/supplies are running low staff are responsible to email designated staff in order to replenish the supply.
+* Staff should say what they need and how many are needed
-The Adult Circulation and Adult Reference staff work closely together as a cohesive department. Please refer any questions/problems/concerns/patrons to reference staff as they are responsible for handling situations beyond that of circulation procedures. Request staff assistance by verbally alerting reference staff or by speed dialing the intercom line 201 or 202.
+* If staff are completely out of supplies, staff should print/obtain what they need as time allows
+== Floor ==
+* When going to the floor, staff must take the Circulation and Reference carts around to empty
+** Internal rounds materials must also be taken to the PS Rounds Sorting Area
-OPENING:
+* Messages
+* Shelve
+== Closing Duties ==
+* Floor Staff:
-*Turn on desk computers and receipt printers
+** 15 minutes until closing
+** The PAC in non-fiction and 4 of the 5 PACS by new books should be shut down.
-          -Click on  the username clerk
+*** Last PAC should remain on until we close
+** Copy Machines are shut down and money must be taken to Circulation to enter into the system
-          -Enter password (refer to reference staff for password)
+*** Public Services Money, Money account under the fine code Copies
+** Staff should go around the floor in order to straighten chairs, pick up trash, pick up/check book that were left on tables
-          -Click on Circ (whirlwind)
+** Staff should inform patrons of how many minutes there are until the library closes
+* Closed
-          -Enter individual staff password
+** Shut down last PAC
+** Pick up the elevator key
+** Turn off designated breakers
+** Ride the elevator down with at least 1 IT staff and 1 Reference staff for security purposes
-*Divide money equally from money bag and place in cash drawers located under each computer terminal, placing bills/coins from highest to lowest denomination and in order.
+*** Turn elevator off
+*** Hang the elevator key by Maintenance
-          -When not tendering a fine, click on the words “Cash drawer” on desk top to open cash drawers.
+* Circulation Desk Staff
+** If only one staff at the desk, Circulation 2 can be shut down
+** Money in Circ 2 should be placed in Circ 1
+** 1 computer must remain on until the library closes based ADP time
+** Staff should tidy the desk by putting supplies away and straitening up any materials
+** DVD cabinet must be locked and key placed under the coin tray in the cash drawer of Circ 1
-*At 9:00 A.M. UNLOCK and OPEN wooden exterior doors. Locks on both doors must be unlatched for doors to open properly from the outside. Use stool located by the water fountain to reach top locks if needed.
+** Money Bag
+** Once the library closes, cash drawers are emptied and put into the money bag
+*** Bills should be separated by denomination
+*** Checks and credit card slips must be placed in the bag
+*** Check under the coin separator and the entire tray to ensure that all monies, checks and credit card slips have been removed
+** Money bag is given to the PS Supervisor/Lead staff to be taken to the safe
+** Cash drawers should be left open once emptied for security purposes
+** Shut down computers and turn off receipt printers
+** Circulation Staff are responsible for locking both exterior doors and re-checking to verify the doors are locked and must also close the interior glass doors in the absence of Maintenance
+** ALL main floor staff must wait and leave the floor as a group once patrons have exited the building and the doors have been secured
-DAILY DUTIES:
-*GREET PATRONS
-*Process materials as required (checking in/out).
-          -Remember that all incoming/outgoing items MUST have security placed on or removed during the check in/out process.
-          -Remember that ALL items must be checked for damages or completeness BEFORE being checked in.
-          -A note should be taped to damage items and routed to the Patron Account Manager. The note should include a description of the damage, the date and staff initials.
-*Clean materials as needed before returning to  Main’s carts or branch carts.
-*Process fines and patron payments for Internet copies, disks, faxes.
-*Route all branch items to the branches by completing a routing slip, taping it to front of item and placing on carts under circulation desks.
-*All media items should be returned to the shelves as time allows after the check in process is complete.
-*Shelve NEW books. (dust/shift this section as well as circ desk).
-*Complete/process/maintenance adult and juvenile patron application cards.
-*Direct patrons to areas of informational needs (reference desk, ITC,
-YS, etc.)
-*Complete projects as assigned by Adult Services Coordinator or Administrative Assistant, including processing discards using the server-down circulation program.
-*Answer circulation-related telephone calls.
-*Check staff e-mail once or more daily.
-FORMS:
-*Slips for daily use are located on top of the circulation desk, place between two circulation computers.
-*Full forms are located in the floor-filing cabinet located under the circulation desk. Forms include LOST ITEMS, ROUTING SLIPS, MASTER COPIES, etc.
-SUPPLIES:
-*A small amount of desk supplies and cleaning supplies is located in the drawers to the right of the circulation desk opening. Please refer to the departmental supply closet located to the right of the elevator for supplies not available at the circulation desk.
-CLOSING:
-*Collect money from two cash drawers and place neatly in moneybag.
-Moneybag will be collected by lead reference staff and locked in safe each evening.
-          -Leave cash drawers open once emptied for reasons of security.
-*Organize and straighten desk for the next day’s business.
-*NEW books areas should be shelved, edged
-*Close each computer by following shut-down process. Go to start
-button and click turn off computer. Computer will power off by itself. You do not have to turn off any power buttons. NOTE: one computer must remain on until the exact minute of closing time. Refer to the clock on the telephone for closing time.
-*In the absence of a custodian, circulation staff are responsible for locking both exterior doors and RE-CHECKING to verify the doors are locked. Also, close the glass interior doors.
-*ALL staff on the main floor must wait and leave the floor as a group once the patrons have exited the building and the doors have been secured.