Reference Manual

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= Telephone Usage =
 
= Telephone Usage =
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May 2012
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''May 2012''
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1. Extension 201 is the main incoming phone line
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# Extension 201 is the main incoming phone line
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2. Extension 202 is the secondary phone line
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# Extension 202 is the secondary phone line
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3. Incoming Call
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# Incoming Call
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a. Pick up the receiver to answer the direct line
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## Pick up the receiver to answer the direct line
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b. To answer another line
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## To answer another line
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i. Push the ‘Pick Up’ button or
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### Push the ‘Pick Up’ button or
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ii. Feature 75
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### Feature 75
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c. Greeting should be “Reference Desk, may I help you?” or “Portsmouth Public Library, may I help you?”
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## Greeting should be “Reference Desk, may I help you?” or “Portsmouth Public Library, may I help you?”
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4. Transferring Calls
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# Transferring Calls
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a. Once you have answered you can:
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## Once you have answered you can:
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i. Select ‘transfer’ from the display box  
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### Select ‘transfer’ from the display box  
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1. You can then select the correct department extension
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#### You can then select the correct department extension
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a. You can then either hang up and the call is transferred or
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##### You can then either hang up and the call is transferred or
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b. You can hang on the line to pass along any messages/comments before hanging up to transfer
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##### You can hang on the line to pass along any messages/comments before hanging up to transfer
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2. Calls on the ‘Intercom’ lines cannot be transferred
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#### Calls on the ‘Intercom’ lines cannot be transferred
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ii. Select the ‘link’ button (for certain extensions)
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### Select the ‘link’ button (for certain extensions)
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1. Hit ‘Line 1’
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#### Hit ‘Line 1’
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2. Dial 3 digit extension
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#### Dial 3 digit extension
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3. Number should connect
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#### Number should connect
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4. You cannot transfer calls to these extensions
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#### You cannot transfer calls to these extensions
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5. These are typically the extension numbers for the branches and extension 212
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#### These are typically the extension numbers for the branches and extension 212
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5. Making Calls
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# Making Calls
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a. Select Line
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## Select Line
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b. Dial 7
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## Dial 7
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c. Dial the rest of the phone number
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## Dial the rest of the phone number
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6. Phone Problems
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# Phone Problems
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a. Contact Department Supervisor, Linda Woods-Jones, and Public Relations Coordinator
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## Contact Department Supervisor, Linda Woods-Jones, and Public Relations Coordinator
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= Fax Procedures =
 
= Fax Procedures =
 
May 2012
 
May 2012

Revision as of 14:42, 28 October 2013

Needs formatted, but the info is up-to-date. TS

Contents

Introduction

Mission Statement for the Portsmouth Public Library

  • Equality of access to information through materials, technology, and programming is essential in a diverse and evolving society. The Portsmouth Public Library is dedicated to discovering and providing accessible services and resources that strengthen and enrich our community. The library is the common thread bringing neighbors together for a lifetime of learning and enjoyment.

Vision Statement

  • The Portsmouth Public Library aspires to offer all people a welcoming, accessible, and attractive gathering place conducive to learning, research, enlightenment, creativity, and enjoyment.

Mission Statement for Reference Services

  • It is the goal of the Portsmouth Public Library Public Services Reference Department to provide accurate information for user requests in a timely and efficient manner.

Philosophy of Service

  • Our basic function is to provide information not opinions or personal advice. Staff members are responsible for providing information in a businesslike manner even when contrary to personal beliefs.
  • All users are to be given equal attention and like treatment. Staff must adhere to the American Library Associations’ Library Bill of Rights and the policies outlined in the Portsmouth Public Library Policy Manual.
  • On such occasions that staff depart from such policies, staff are expected to explain the reasons for making such exceptions. However, such occasions occur very rarely.

Purpose of the Reference Services Manual

  • This manual will help ensure that users throughout the system receive the same levels of service based on uniform procedures. The two goals of this manual are:
  1. To make information service procedures clear for staff
  2. To provide a basis for training and evaluating staff performance

 

Use of Manual

  • The primary goal of the Portsmouth Public Library is to provide high quality service in a consistent manner. This manual should help staff understand what is expected of them and what the public can expect as well. This manual should be used in conjunction with the Ohio Reference Excellence (ORE) Manual and the Portsmouth Public Library Policy Manual.
  • This manual was created in 2002, and each section has a month and year that it was last updated with the title of the section.

Objectives of Manual

  1. To assist patrons in locating library materials through the use of the library catalog and printed materials.
    1. Knowledge needed:
      1. Location of items in library
      2. Location of items in reference collection
      3. Understand how to use items in reference collection
      4. Understand the ready reference section
      5. Collection organization
      6. Understand ILL policy
      7. How to conduct a reference interview
      8. How to use PAC
      9. How to use CIRC
      10. How to read a call number
      11. Maintenance of newspapers and magazines
  2. To assist patrons in answering their reference questions through researching printed sources and the internet.
    1. Knowledge needed:
      1. Understand limits of library collection
      2. Understand how to use subject headings to search on the internet
      3. Understand which web search engines are best for certain searches
  1. To direct patrons to the appropriate department.
    1. Knowledge needed:
      1. Where things are in the building
      2. Understand library policies regarding amount of information given to patrons
      3. Understand collection and duties of different departments
      4. How to use phone system to transfer

Library Bill of Rights

  • The council of the American Library Association reaffirms its belief in the following basic policies which should govern the services of all libraries
  • As a responsibility of library service, books and other library materials selected should be chosen for values of interest, information and enlightenment of all people of the community
    • In no case should library materials be excluded because of the race, nationality, social, political or religious views of the writer
  • Libraries should provide the fullest practicable range of material presenting all points of view concerning the problems and issues of our times, international, national, and local
    • Books or other reading material of sound actual authority should not be proscribed or removed from library shelves because of partisan or doctrinal disapproval
  • Censorship of books, urged or practiced by volunteer arbiter of morals, political opinion, or by organizations that would establish a coercive concept of Americanism, must be challenged by libraries in the maintenance of their responsibility to provide public information and enlightenment through the printed word
  • Libraries should enlist the cooperation of allied groups in the fields of science, education, and book publishing in resisting all abridgment of the free access to ideas and full freedom of expression that are the tradition and heritage of Americans
  • As an institution of education for democratic living, the library should welcome the use of its meeting rooms for socially useful and cultural activities and discussion of current public questions

 

Confidentiality of Records Policy

May 2012

  • It is the policy of the Board of Trustees, in accordance with Section 149.432 of the Ohio Revised Code, that all library records containing patron information are confidential
  • The Portsmouth Public Library will not release any library record or disclose any patron information except in the following situation:
    • Parents, guardians, and custodians will have access to their minor children’s records
    • In accordance with a subpoena, search warrant, or other court order, or to a law enforcement officer who is investigating a matter involving public safety in exigent circumstances
    • Upon the request or with the written consent of the individual who is the subject of the record or information
    • Or for library administrative purposes
  • At the time of registration, borrowers may elect to make their patron records available to a spouse or other designated individual
    • The Portsmouth Public Library allows patrons to give permission for access at any time in the form of a proxy
    • This permission must be written on a Portsmouth Public Library Card Application and will be noted on the patron’s account for reference
    • Both parents have access by law to a child’s account whether they are the custodial parent or not
    • Grandparents do not have access unless they meet the definition of guardian or custodian and is able to provide proof of such, or the child’s parent has given written permission to release the child’s records to the grandparent
    • No other written permission will be acceptable, only the account holder may use the card
  • Patrons may be asked for the following information when calling about an account
    • Card Number
    • Full Name
    • Address
    • Date of Birth
    • Telephone number


Positions and Duties

May 2012

Positions

  1. Public Services/Reference Coordinator-1 (Lead), 40 hours weekly
  2. Reference Associate-4 (Lead as Designated), 40 hours weekly

Responsibilities of Reference Associates

  1. Call holds
  2. Check in new books
  3. Assist patrons with Ready Reference, library databases, and internet research resources
  4. Clean Reference Desk monthly
  5. Update forms as needed
  6. Inventory/restock Reference desk supplies and forms as needed
  7. Generate monthly reports
  8. Perform clerical tasks such as filing, data entry, and word processing
  9. Perform projects as assigned
  10. Ensure that messages are completed
  11. Direct workflow of Circulation clerks and Public Services pages
  12. Support staff consistently by answering questions and directing staff to correct information.
  13. Responsible for knowing, understanding, supporting, and enforcing Library Policy and Procedures
  14. Responsible for ensuring that breaks/lunches are followed in a timely manner, especially on weekends
  15. Responsible for collection development
  16. Be knowledgeable about online resources such as OPLIN databases, PPL website, ALA.org, Ohio E-Books, SEO E-Books, Learning Express, etc.
  17. Responsible for Readers Advisory
    1. Keep current on new books and new authors
    2. Be comfortable with new titles, authors, etc.
    3. Use resources such as Genreflecting and the RA notebook to help patrons
  18. Search web for new databases or links that are useful to the Reference Department
  19. Walk through stacks looking for messy or out of order call numbers
  20. Check that pages are performing assigned duties
  21. Pull ugly, out of date materials from shelves
  22. Accept responsibility for patron complaints/problems/situations in the absence of designated supervisor or reference lead
  23. Open Reference department following daily procedures in absence of reference lead
  24. Responsible for collecting money bags from all departments at closing and securing bags in safe in absence of reference lead
  25. Responsible for remaining with lead YS person and maintenance in absence of designated reference lead until custodian clears building.

Responsibilities of Lead Positions

  1. Same as duties listed under Reference Associate
  2. Open Reference Department following daily procedures
  3. Accept responsibility for patron complaints/problems/situation in the absence of a designated supervisor
  4. Responsible for checking the Sick Line on designated days (Saturdays) and providing coverage for ALL departments/locations in the event of staff call offs
  5. Responsible for financial summary report/bank deposit on designated days (Saturdays) including the following:
    1. Providing money bags with accurate funds for each department
    2. Taking excess funds to safe
  6. Responsible for opening/closing/securing the building on weekends and evenings as assigned
  7. Responsible for emergency/fire/police procedures on weekends in conjunction with/or in absence of custodial staff
  8. Responsible for collecting money bags from all departments at closing and securing bags in safe
  9. Responsible for verifying that all staff leave the building at closing
  10. Responsible for remaining with lead Youth Services person until custodian clears building
  11. Secure building with security code in absence of a custodian

Lead Staff Weekend Duties

May 2012

Opening

  1. Back Hallway
    1. Turn off alarm with assigned security code in absence of Maintenance
    2. Turn on light breakers in the West Maintenance Room near IT office in absence of Maintenance
    3. Unlock door near Administration
    4. Pick up the key to elevator
  2. Turn elevator on
  3. Turn on light breakers in the East Maintenance Room in the Meeting Room in absence of Maintenance
  4. Once on the Main Floor turn on the first round of light breakers followed by the rest 30 minutes later in breaker box 1B by the elevator (designated within the box on a list)
  5. Unlock Restrooms
  6. Turn on all PS computers, printers, copiers, PACS
  7. Deposit
    1. Turn on computer and printer in workroom using the clerk login and password
    2. Print Fines Report
      1. Open Reports Manager and login using ‘pplreports’ and password ‘deposit’
      2. Select the ‘My Folders’ tab
      3. Select ‘Public Services’ folder
      4. Select ‘Fines Summary’ Report
      5. Edit the date
      6. Print the report
    3. Distribute appropriate money into the bags for each department based on the breakdown listed at the workstation
    4. Count remaining money, coins, and checks
    5. Checks should be stamped on back, initialed and dated on the front by the staff member who accepted it
    6. Coins should be wrapped if necessary
    7. Total money should equal total on printout
      1. Credit Card transactions should be subtracted from total to reflect the correct monetary deposit
      2. If deposit is short you must note “DO NOT DEPOSIT-INCORRECT”
      3. If deposit is short some change you can supplement the deposit using the extra change bin
    8. Complete deposit slip
      1. Write current day’s date on the slip
      2. List the total amount of currency, coin, and checks
        1. Checks are listed separately with check number and name
      3. Total is documented at the bottom and side
      4. Initial and date totals
    9. Change goes in white envelope with ‘Coins’ and the amount written on the front
    10. Place all money and deposit slip in deposit bag and take to the bank
    11. Fines Summary Report
    12. List each charge code as follows:
      1. FINES=All codes not accounted for below are added together (including ‘Donation’
      2. COPIES/FAX=total of Copies+Fax
      3. BOOKSALE=Booksale Only
      4. LOST=Lost Only
      5. AGENCY=Agency Only
      6. TOTAL=ALL codes combined
    13. Initial and date under total
    14. If fines are waived circle the amount on printout and write ‘see attached’
    15. Paperclip all receipts to printout
    16. Place printout and attachments in Deputy Clerk Treasurer’s mail box
    17. Check Sick Line
      1. Record call off information in Sick Log
        1. Mailbox # and password are in binder by phone
    18. Reassign staff to provide coverage
    19. Call employees to notify them of the changes in schedules or assigned work location
    20. Check Sick Line again before opening
      1. Take money bags to appropriate locations
    21. Local History can be taken to YS if department is locked

Closing-15 Minutes Prior

  1. Lead if no Custodian present
    1. Inform patrons of closing time
    2. Turn off dome lights
      1. Panel by elevator using designated breakers
    3. Check main floor and lock bathrooms
    4. Lock front doors
    5. Bolt top and bottom
    6. Deadbolt
    7. Slide
    8. Close glass doors
      1. If no custodian is present this is the responsibility of circulation staff as the reference staff are turning off phones, double checking the doors, and turning breakers and elevator off.
  2. Lead
    1. Collect money bags and place in safe
    2. Turn off phones and all electronics
    3. Be sure all staff have left floor
    4. Lock door to back hallway near Administration
    5. Wait for all staff to exit the building
      1. Staff should clock out at their workstations before leaving the floor
    6. Designated PS and YS are assigned to remain with custodian for final closing procedures
    7. Set building alarm if no custodian is present

Opening & Closing Procedures

May 2012

Opening (to be completed before library opens)

  1. Turn on all computers and printers
    1. Circulation computers and receipt printers
      1. User-Clerk
      2. Password-ppl2003
    2. PACs
    3. Reference computers, printers, and receipt printers
      1. User-Ref
      2. Password-ppl03ref
    4. Contact IT if there are problems
  2. Turn on copier
    1. Put money box back into machine
    2. Check paper supply
    3. Lock access panel
  3. Reference Log Sheet
    1. Set up daily sheet with correct date and hours
  4. Newspapers/Magazines
    1. Shelve immediately upon receiving them either from cataloging or book drop
    2. Take local papers to Local History immediately
  5. Turn phone on at 10:00a
    1. Feature 982
    2. Password: CLERK (25375)
    3. Select ‘OK’
    4. ‘Atd Available’ will be displayed
    5. Press ‘Change’ to switch the option from No to Yes
    6. Press Next for ‘Business Open’ to display
    7. Press ‘Change’ to switch the option from No to Yes
    8. Hang up or press RLS to exit
  6. Checking Phone Messages
    1. Feature 981
    2. Password: CLERK (25375)
    3. ‘Play’ to listen
    4. If message needs follow up write the contact information and what is requested and erase the message
    5. If you need to save a message select ‘Save’ at the end of the message
    6. If message needs to go to another staff member transfer the message
    7. Erase any ‘empty’ or ‘prank’ messages

Closing

  1. Turn off all computers and printers
    1. Circulation
    2. Reference
    3. PACs
      1. Use ‘Control, Alt, Delete’ to shut down
  2. Turn off copier
    1. Check paper supply
    2. Open access door
      1. Empty coin box and bill container
      2. Take money to circulation
    3. Circulation will count all coin and bills from copier and enter the total under ‘Money, Money Public Services’
      1. Select ‘Charges’
      2. Select ‘New Charge’
      3. Select ‘Copies’ from charge codes and enter total amount
      4. Pay/Waive to tender the fine
      5. Place in money bag to be taken down to the safe
  3. Organize and neaten desks
  4. Turn off phones
    1. Feature 982
    2. Password: CLERK (25375)
    3. Select ‘OK’
    4. ‘Atd Available’ will be displayed
    5. Press ‘Change’ to switch the option from Yes to No
    6. Press Next for ‘Business Open’ to display
    7. Press ‘Change’ to switch the option from Yes to No
    8. Hang up or press RLS to exit

Daily Procedures

May 2012

Computer Usage

  1. Public Access Computers (PACs) are connected to the library’s local area network
  2. Patron PACs are located in the following areas:
    1. 3 terminals on the main floor near the new books collection
    2. 3 terminals in Youth Services near the Reference Desk
    3. All word processing and Internet accessible computers are located in the Information Technology Lab on the Main floor.
    4. Youth Services computers only have access to educational games and the library catalog
  3. Staff Computers
    1. 2 Terminals at Circulation
      1. Staff Only
      2. Circulation Activities only
      3. Internet Access (limited use, must be job related)
    2. 3 Terminals at Reference
      1. Reference Staff Only
      2. Circulation Activities
      3. Research
      4. Internet Access (must be job related)
    3. 2 Terminals in Public Services
      1. Public Services Staff
      2. Rounds
      3. Library Projects
      4. Circulation Activities
      5. Research
      6. Internet Access (must be job related)
      7. Training
      8. Webinars
    4. 3 PACs
      1. Patron and Staff Use
      2. Library Catalog Information Only
      3. Internet Access to PPL’s Website Only
      4. No Printing Capabilities

Supplies

  1. Office Supplies
    1. Closet at the base of the Main Staircase (Key is located in Key Box)
      1. Must log the type, amount, date, and department each time you remove supplies for reordering purposes
      2. Toner can be found in the Maintenance Closet on Main floor
        1. This is stored here for convenience
  2. Cleaning Supplies
    1. Maintenance Closet on Main floor near elevator
      1. If running low be sure to inform Maintenance for reordering

Alarms

  1. Emergency Exit Doors
    1. 3 emergency exit doors will sound an alarm if opened
      1. Locations
        1. near elevator/maintenance closet
        2. in non-fiction closest to the 100s
        3. balcony near staff restroom
    2. If opened staff must check the door to see why (accident, theft, etc.)
    3. The door can then be reset using a key
      1. The keys can be located in the following locations:
        1. Lead Staff/Supervisor
        2. Key Box
        3. Roving Reference Key
  2. Panic Buttons
    1. Panic Button is located at Reference on the underside of the curved desk
    2. Use in cases of extreme emergency
    3. If used:
      1. Tri-State Security receives the call and will call the library to ascertain if the alarm is serious.
        1. If you can’t answer, Tri-State will proceed with emergency protocol and contact the police
    4. Accidental Use:
      1. Call Tri-State at 354-2990 immediately and give the code 632

Reference Key Box

  1. Located by Page Supplies
  2. Keys located in this box are labeled

Newspapers

  1. The following Newspapers are located on the Main Floor:
    1. Chillicothe Gazette
    2. Columbus Dispatch
    3. Investors Business Daily
    4. Ironton Tribune
    5. New York Times
    6. USA Today
    7. Wall Street Journal
    8. The current month’s issues will be stored in the newspaper cabinet with the most current issue on display
  2. The following Newspapers are located in Local History:
    1. Community Common
    2. Portsmouth Daily Times
    3. Scioto Voice
    4. All issues are archived indefinitely
  3. Newspapers must be made available to the public as soon as they are brought to Reference Staff.

Magazines

  1. All issues circulate for 7 days
  2. Current year will be stored behind the appropriate magazine display in the magazine collection
  3. Cataloging will bring checked in copies to Reference
    1. Remove all loose papers
    2. Must be made available to the public as soon as they are brought to Reference Staff

 

Additional Duties & Procedures

May 2012

  1. Recalling Items
    1. Recalling can be used to place a MS item on hold for patrons, On-The-Fly items or books that are in need of repairs or other errors
    2. This can only be done once the book is checked out to a patron
    3. There are 2 ways to recall an item
      1. Patron Account
        1. Go the Patron’s Account (F2 or F6 Screens)
        2. View items that are currently checked out
        3. Right-Click on the correct item
        4. Select the ‘Recall’ option
        5. Insert a brief comment as to why you want to recall and initial and date the comment
    4. Item Information
      1. Search the title in the Search Exiting Title (F4 Screen)
      2. Select the correct format
      3. Right-Click on the correct item (match barcode if multiple)
      4. Select the ‘Recall’ option
      5. Insert a brief comment as to why you want to recall and initial and date the comment
    5. On-the-Fly Items must be recalled immediately
    6. Items can also be placed on hold using the Collection Development account so they come to staff if there are multiple holds on an item and the issue doesn’t affect the condition of the book

Public Relations Information

  1. Website
    1. Information that is to be added to the website is given to a designated Reference Staff member each pay week for current content
      1. Information to be included (but not limited to):
        1. Description of the event/promotion (about 73 words in length)
        2. Pictures (at least 600x340 minimum pixels or a medium Google image)
          1. If you don’t know if the picture will work send it and IT staff will let you know if it won’t work)
        3. Save Pictures as jpeg files and attach to email
        4. Specify what information/pictures needs to be posted to the website
        5. Specify the time frame of the website posting
  2. Media
    1. Send all media requests to the designated Reference Staff member by the 15th of each month
    2. It will then be forwarded on to the PR Coordinator
  3. Printed PR Requests (flyers, posters, bookmarks, etc.)
    1. Request any printed materials to the Chair of the Art for Education Committee in a timely manner
    2. This staff member will be in contact with the designated Staff Member so that this information is posted to website or distributed accordingly

Shifting

  1. This is necessary to make room for materials on shelves and to make them easier for patrons to browse
  2. Tips:
    1. At least a hand’s width left at the end of a shelf, if possible
    2. Place all of the author’s books on one shelf, if possible
      1. If it is necessary to split an author, be sure to have at least 5 books by the author on each shelf
    3. Clean shelves as you go
    4. Let designated staff know if shifting has altered the end signs so they are changed and accurate for patrons

Posting a Lost Book

    1. Be sure to inform patron that once the item is posted, the patron cannot be refunded if they would find the book
      1. If it is an option, offer to renew the book if the patron would like to continue to look for the item before they pay in full
    2. Go to the Patron’s Account (F2 or F6 screens)
    3. View the items checked out
    4. Select the item to be posted
    5. Mark Lost by either right-clicking on the title or by using the option at the bottom of the screen and select ‘Mark Lost’
    6. Once you select this you will have the following options:
    7. Would you like to charge the overdue amount?
      1. will not appear if the item is not overdue
      2. this will not be posted to patron as long as they are paying the full cost of the book
      3. patron is never double charged for an item
    8. Would you like to charge the full replacement cost?
  2. Once you have indicated the proper charges select ‘ok’
  3. The proper charges have been applied and can be tendered
  4. Staff will then fill out a Routing Slip to indicate that the ‘item was Marked Lost and Paid’ and give to the Collection Supervisor

To Pay Charges

  1. Go to the Patron’s Account (F6 screen)
  2. Select the charges tab
    1. Select the fees the patron wishes to pay
      1. Selecting all will allow staff to tender payment on all fines at one time
        1. Please be aware that if you select all but the patron only gives a partial payment, part of the fines will be removed from each item.
        2. If the patron has been sent to the Collection Agency, the CA Fine is the last one to be paid
          1. Patron is blocked until this is paid in full
          2. This can only be waived by the Patron Accounts Manager or the Director
      2. Once you have determined which fines will be paid, continue tendering fines
    2. Tendering Fines
      1. Select the ‘Pay/Waive’ button
      2. Select the type of payment you are receiving
      3. Confirm the amount to be paid
      4. Enter the amount given to you by the patron in the ‘Amount Tendered’ section
      5. Select ‘OK with Print’
        1. This will print out the receipt and also show you how much change to give back to the patron
      6. If any fields do not match up, circulation will not allow the transaction to be processed until they are corrected
    3. If a person other than the account holder is paying on an account, they cannot receive a receipt due to the fact that loan history is included on the receipt unless staff black out or cut off the private information
      1. The account holder can call or come in themselves to confirm the items paid (Account Fine History)

Changing Holding Codes (ANB/NAR to regular holding codes)

  1. Designated Reference Staff or Cataloging are able to do this
      1. Scan item into the View Existing Item Screen (F4)
      2. Double-Click or Right-Click on the item to go to the ‘View/Edit Item Information’ Screen
      3. In the ‘Bibliographic Information’ Screen go to the section on the right with the ‘Owned By’ information
      4. Staff will then change the holding code
      5. The Collection Code is now updated to reflect the correct holding code and circulation period
      6. Staff will then save the record
      7. Correct stickers (if needed) must be applied and the items are shelved in the correct collections
  2. If patrons check out a book that was found in the stacks but has an incorrect holding code (incorrect circulation time):
    1. Check the item in from the patron’s account (staff have 2 options)
      1. Ask designated Reference Staff to change the holding code
        1. Once this is done, the item can be checked out correctly
      2. Staff can ask any Reference Staff with override access to override the Due Date and Time
        1. Staff input the correct information for the problem item and turn off the override
        2. Item can be checked out for the full circulation period
        3. Item must then be recalled so that the holding code can be corrected

Monthly Pulls

  1. Items are considered new for 1 year
    1. This gives patrons an easy way to browse new books
    2. If shelves get full, designated staff can determine if titles need pulled
  2. Each location pulls ANB/NAR items for the first week of the month to integrate them into the regular collection
    1. These are set aside for designated staff to change
      1. Designated Reference Staff at Main
      2. Team Leaders at Branches
  3. McNaughton Lease Titles are pulled and put into ‘Unavailable’ status
    1. ALL McNaughton titles are sent to the Main Branch
    2. These are set aside for the collection supervisor to review
  4. Young Adult, Regional, CDs, Audios, and DVDs are checked and the new stickers are removed
    1. These do not require a holding code change
  5. Try to be consistent with titles
    1. If you have pulled copies earlier in the month, verify that they are not already in the regular stacks before shelving in the New Books Area
      1. This will prevent multiple circulation periods within one title
  6. Multiple Copies
    1. If there are multiple copies of a title:
      1. Pull McNaughton’s
        1. Place in ‘Unavailable’ status and route to collection supervisor
      2. Pull Duplicates
        1. Put in a ‘Discard, Missing Staff Action, or Being Repaired’ status and give to collection supervisor? What would JC prefer since they could be in this status for any length of time
        2. ARF can have at least 2 copies on the shelf?

Special Status Codes for Items that are not attached to patrons

  1. Any item that is not on the shelf, based on staff , must be in a special status to reflect that it is not available to the public
  2. I-Damaged, Keep Circulating
    1. Only Supervisors/Team Leader are to use this code
    2. ‘Checked-In’ Status
    3. Damage Item Reviews
    4. Patron charged for damage but item can still be circulated
    5. This appears on the patron’s charge records
    6. This appears on the item record along with any comments about the damage
    7. Damage notation does not appear on patron’s record through PAC Account Review
    8. Charges comments will appear on patron’s record through PAC Account Review
  3. I-Damaged, Send to Repair Location
    1. Only Supervisors/Team Leader are to use this code
    2. ‘In-Transit’ status
    3. Damage Item Reviews
    4. Patron charged for damage but item can still be circulated once it is repaired
    5. This appears on the patron’s charge records
    6. This appears on the item record along with any comments about the damage
    7. Damage notation does not appear on patron’s record through PAC Account Review
    8. Charges comments will appear on patron’s record through PAC Account Review
  4. L-Unavailable
    1. All staff can use
    2. ‘Unavailable’ status
    3. McNaughton Titles Only
    4. Being reviewed or sent back
  5. MS-Missing: Staff Action
    1. ALL staff can use
    2. Used if an item cannot be located after 2 staff members have looked for the item
  6. MS-Being Repaired.
    1. ALL staff can use
    2. Used for any item that is being repaired or being pulled from the shelf for review
  7. MS-Discard
    1. ALL staff can use
    2. Used for items that are being reviewed for collection development purposes
      1. Discards, Duplicates, Outdated Editions, etc.

Special Status Codes with Items that are Attached to Patrons

  1. I-Damaged, Keep Circulating
    1. Only Supervisors/Team Leader are to use this code
  2. I-Damaged, Send to Repair Location
    1. Only Supervisors/Team Leader are to use this code
  3. L-Lost
    1. Any staff with the ability to post an item to a patron’s account may use this
      1. Patron wants to pay for a lost item
  4. L-Lost: Staff Action
    1. Not to be used

Changing Home Branch (AKA Issuing Location)

  1. This can be changed to reflect the preferred pick up location for the patron
  2. Go to the borrowers information (F6 screen)
  3. Select the ‘Edit Information’ tab
  4. View the Basic Information tab
  5. Change the Issuing Location to the preferred branch
    1. If patron place holds in PAC, the hold will automatically be sent to the Issuing Location unless the patron changes this through a staff member.

Placing Requests

  1. All materials can be requested with the exception of the following collections:
    1. Reference
    2. Mobile Services
    3. Genealogy
    4. Ohio Room
  2. These materials show a ‘Non Checkout’ status (except for MS Items) to indicate they do not circulate
  3. The account holder is the only person allowed to place holds on an account
    1. Proxy may only pick up items that have previously been requested by the account holder
  4. There are 3 ways to place holds:
    1. In Person
      1. Ask for their card
        1. If the patron does not have their card, verify their full name and date of birth
      2. Verify their pick-up location
      3. Verify their phone number
      4. Inform the patron of any account issues
        1. Fines, Expired Card, Overdues, etc.
      5. Go to the Place Requests Screen from the Patron’s Check Out Screen (F2) or by selecting it from the menu at the left
      6. Input patron’s information if it isn’t already pulled up
      7. Input the title information and select the title
        1. Verify the preferred format
      8. Select the ‘Place Request’ button at the bottom of the screen
        1. Toggling
          1. Locations
            1. Highlight the location tab and select the preferred branch
            2. This is convenient if the patron wishes to pick up an available item at that location
          2. Select the ‘Place Request’ button at the bottom of the screen
        2. Items
          1. Highlight the Item Barcode that is requested
            1. This is convenient if there are multiple volumes or issues within the same record
            2. Magazines, Encyclopedias, etc.
          2. Select the ‘Place Request’ button at the bottom of the screen
      9. If items are available at your present location, a message will appear in circulation
        1. These are to be retrieved as soon as possible
    2. Phone
      1. Ask for patron’s full name and card number
        1. If patron does not have card number, verify their date of birth
      2. Verify their pick-up location
      3. Verify their phone number
      4. Inform the patron of any account issues
        1. Fines, Expired Card, Overdues, etc.
      5. Go to the Place Requests Screen from the Patron’s Check Out Screen (F2) or by selecting it from the menu at the left
      6. Input patron’s information if it isn’t already pulled up
      7. Input the title information and select the title
        1. Verify the preferred format
      8. Select the ‘Place Request’ button at the bottom of the screen
      9. If items are available at your present location, a message will appear in circulation
        1. These are to be retrieved as soon as possible
    3. Email
      1. Email requests are assumed to be made by the card holder and can be applied directly and will be based on the circulation information
        1. If the information in the email does not correlate with PPL account information, DO NOT place the hold and inform the sender that only the account holder can place holds
          1. Sign with a different name, patron information cannot be found in circulation, etc.
      2. If items are available at your present location, a message will appear in circulation
        1. These are to be retrieved as soon as possible

Processing Holds

  1. Email Holds
    1. Arrived Hold Slip will indicate that an ‘Email Notice’ has been sent
    2. Arrived Hold Slip will be place in the book so that the patron’s name and pick-up date are visible
    3. Patron has 3 open days to pick the item up
    4. Multiple holds are banded together with the appropriate pick-up dates
  2. Phone Holds
    1. Arrived Hold Slip will not have ‘notice’ messages
    2. Staff will call the phone number listed
    3. Staff will indicate the following on the slip to show fellow staff members how contact was made
      1. Date
      2. Time
      3. What form of contact:
        1. CON-contacted patron directly
        2. LM-left message with another person at the phone number
        3. AM-left message on answering machine
        4. N/A-no answer/no contact
          1. Attempt 3 times before cancelling
      4. Staff Initials
      5. Multiple holds are banded together with the appropriate pick-up dates
    4. If a patron’s phone is disconnected:
      1. Staff attempt to call twice to ensure the number was dialed correctly
      2. Patron’s account is noted after the second attempt to update their contact information
      3. Item is held for 3 days
    5. Arrived Hold Slip will be place in the book so that the patron’s name and pick-up date are visible
    6. Patron has 3 open days to pick the item up
    7. Multiple holds are banded together with the appropriate pick-up dates

Viewing/Pulling Messages

  1. Each time a request is made, by staff or by patrons through PAC, a message is sent to the location that has an available copy
  2. Any item that has been connected to a message is in an ‘In-Transit’ status until pulled or the monthly report is generated
  3. Messages should be pulled hourly or when needed
    1. This ensures that items with holds are not taken by ‘browsing patrons’ and are routed to the patron as soon as possible
      1. If a patron does happen to pull an item that has a hold:
        1. Apologize to the patron and explain that it currently has a hold for another patron.
        2. Reference staff can add them to the list
        3. Circulation then forwards it to Reference explaining the situation
        4. To View Messages in Circulation
    2. Click on the ‘Messages’ heading in circulation
    3. You can then print (or write on scrap if there are not many) by selecting the messages for your department
      1. Pressing control while you click on the item will allow you to select certain messages
      2. Selecting the first item, pressing shift, and selecting the last item will allow you to select all messages
      3. Messages can be printed in shelf order
  4. To View Messages through Reports Manager
    1. Log In to Reports Manager (User: pplreports, Password: deposit)
    2. Go to ‘My Folders’
    3. Go to the Public Services Reports Tab
    4. Select the ‘Messages’ Report
    5. Print
  5. Pull requested items and take to the Reference Desk

Processing Messages

  1. Check-In each item into the ‘Check In Items’ screen (F3)
  2. Arrived Hold Slips will print out once you click ‘OK with Print’ or the item will be routed to a branch
  3. If item can’t be found by 2 staff members:
    1. Copy the item barcode by right-clicking on the item’s record to copy the ID or by taking the number from the message list
    2. Place the item into Special Status ‘MS: Staff Action’
    3. This should transfer the request to another circulating copy
      1. Allow circulation to pull the similar hold
      2. Circulation can only pull from within the selected record so be sure to check for multiple title records
    4. If there are no other circulating copies available…
      1. Check PAC to see if there are multiple records for the item or another format of the title is available and re-apply hold
    5. Contact the patron or requesting branch (so they can contact their patron) to let them know the item is unavailable for their request.
      1. Staff should then follow up with the patron to see the item can be obtained through another resource (ILL, Shawnee State Library, State Library of Ohio)

Cancelling Requests

  1. Reasons to cancel holds
    1. Patron requests to cancel the hold
    2. Patron does not pick up the item within the 3-day time frame
    3. Patron was unable to be contacts after 3 attempts
  2. 2 Ways to Cancel Requests
    1. Go to the Patron’s Account (F6 screen)
      1. Go to the Requests Tab
      2. Select the correct title
      3. If item is a pending hold:
        1. Click on the Cancel Selected Request
        2. Item is removed
      4. If item has arrived:
        1. Click on Cancel Selected Request
        2. Input the Override Password
        3. Scan the item
        4. Hold is removed
    2. View/Manage Requests Queue
      1. Open tab
      2. Scan item to be cancelled
      3. Select the correct patron
      4. Scan the item
      5. Hold is removed

Printing an Extra ‘Arrived Hold Slip’

  1. Go to the View/Manage Requests Shelf
  2. All holds on your location’s shelf will appear
  3. Sort by patron name or title
  4. Select the correct item
  5. Right-Click and select Print Request Slip
    1. This will give you a new slip if the original is missing
    2. Check the notification type of the patron
      1. ‘Email Notice’ will not appear on this slip since the notice was sent at the time of the original check-in
      2. Verify that patron gets email or need a phone call

Readers Group Holds

  1. Holds for readers groups are placed on each member’s account
  2. Books are checked out to each member so they are held accountable for their items
  3. Regular circulation rules apply

Author Request Form (Adult and YA) and What YOU Like Form

  1. Author Request Form
    1. Patrons can fill these out so that they are automatically placed on hold for their favorite authors’ new releases that are not in the system
      1. Patrons must fill out their name, barcode, phone, and format
        1. Can pick one of the following formats (if no format is selected, patron will be given regular print)
          1. Large Print
          2. Regular Print
          3. Audiobook
      2. Patrons can then circle as many or as few authors as they choose (no write in authors)
      3. Patrons are then entered into the Reserves Database
    2. Patrons should be offered this form each time a patron requests a book by one of the authors
      1. ARF patrons are priority holds over ‘walk in’ requests
  2. What YOU Like Form
    1. Patrons should also be offered a ‘What YOU Like’ form and other readers advisory help while the patron waits for their favorite authors
    2. This allows patrons to specify what books/authors they like and why
    3. Staff can then create a personalized reading list based on their interests
  3. ARF and What YOU Like forms are available at all locations and online

Reserves Database

  1. This database stores patrons’ book or audiobook author requests that the library will be ordering but has not received
  2. Using the Database
    1. Designated staff have access (User: reference Password: ref@ppl
    2. Staff enter new books into the database
    3. This allows holds to be generated randomly for all patrons in Reserves for that author
      1. Staff then apply the holds and delete the item from reserves
    4. When new books arrive designated staff should check reserves to ensure that the item is no longer in reserves
  3. Deleting a title
    1. If a title is in the system, check to see that holds were applied and delete the title
    2. Save any changes
  4. Adding a title
    1. Search PAC to be sure that PPL does not own the title
    2. Search Reserves to be sure it hasn’t already been added to the database
    3. Search for the Author
      1. If author is in reserves
        1. Search for the title
        2. If not found, click Add New
        3. Type the title
        4. Choose the material type
        5. Choose the author
        6. Fill in the call number
        7. Choose branch
        8. Enter the date
        9. Staff initials
        10. Choose Add Item
      2. If author is not in reserves
        1. Search the author’s last name
        2. If not found, select Add New Author
        3. Type the author’s last name in the first space
        4. Type the author’s first name in the second space
        5. Leave the space that says ‘Member of Author Database’ to the default ‘No’
        6. Select Add Author
  5. Adding Patron to the Database
    1. Verify patron information in circulation and copy the patron ID
    2. Go to the Start Menu and select programs
      1. Select ‘Special Apps’
      2. Select the ‘PPL’ folder
      3. Select ‘B¬_Generator to create a barcode
      4. Paste the Patron ID into this and click save
    3. Log In to Reserves
      1. Search for patron by last name
        1. If patron is found no more needs to be done
        2. If patron is not found staff must add them
          1. Click ‘Add Patron’
          2. Fill in the screen with the patron info
          3. Click ‘Add Patron’
            1. This should bring up another screen that will allow the patron’s barcode to be added
            2. Select browse
            3. Choose File
            4. Select Desktop and select Local Disk (C:)
            5. Choose program files
            6. Choose PPL files and open
            7. Select the correct barcode and open
            8. Upload barcode and you will get a confirmation
              1. If barcode will not upload contact IT
            9. Patron is now ready
  6. Adding an Author to Patron’s Record
    1. Search for patron by last name and bring up the record
    2. Find the author in the pull-down menu and select
    3. Click Add Author
  7. Adding a Patron to Hold List
    1. Search for Item Title
      1. Best to search one word in the title
    2. Click on the title
    3. Find patron’s name in the pull-down menu and select
    4. Click Add Reserve

Printing Policy (per Beverly Cain 10/25/02)

  1. If you are copying something (i.e. Reference Collection) and handing it to a patron in response to a reference question, especially when the material is not available in another format, then there is no charge.
  2. There will be the 10 cents per page charge for patron initiated prints from photocopiers and computers

Resource Development Center (RDC)

  1. Foundation Center Resources (print and online)
    1. Information that can assist in educating patrons on how to find grants available for many groups and situation locally and nationally
    2. Be sure to conduct a thorough reference interview to be sure that this collection is what the patron is looking for
      1. There are other materials available in the library that are not in this collection that may assist patrons more
  2. Print Materials
    1. GREF holding code in the Reference Collection
    2. Information available includes but is not limited to:
      1. Non-Profit Groups
      2. Grant Writing
      3. Grant Research
  3. Online Access
    1. http://fconline.foundationcenter.org/ipl.php
    2. Patrons can access the Foundation Center’s website on any public computer at the Main Branch
    3. Website recognizes PPL’s IP address and does not require log-in information
  4. Key Points to Remember
    1. Portsmouth Public Library does NOT write grants for others
    2. We will not conduct research in the databases or print materials for patrons
      1. Staff can show the patron one basic search on the computer or using the print resources but the patron must continue from that point forward
      2. Computer illiterate patrons should be referred to the print collection

Collection Development

  1. The Library affirms the following objectives:
    1. To serve all people
    2. To provide a variety of materials and programming for everyone’s informational, educational, recreational, and cultural needs
    3. To provide qualified staff to give guidance in the use of materials
    4. To provide access for all people
    5. To inform the public of library resources and services
    6. To support intellectual freedom
  2. The library will not censor items based on content for the age of patrons
    1. Responsible Parties of juveniles are responsible for monitoring what are acceptable materials for their children
  3. Selection Criteria
    1. Availability and suitability of format
    2. Suitability of subject, style and level for the intended audience
    3. Critic’s and staff’s reviews (Including but not limited to):
      1. Publisher’s Weekly
      2. Library Journal
      3. Books in Print
      4. Booklist
    4. Reputation of the publisher or producer
      1. Authority and significance of the author, composer, filmmaker, etc.
    5. Timelines or permanence of the material
    6. Quality of writing, design, illustrations, or production
    7. Relevance to community needs
    8. Potential and/or known demand for the material
    9. Relative importance in comparison with existing materials in the collection on the same subject
    10. Availability and accessibility of the same material in the local area

Weeding

  1. Staff will weed based on the CREW Method of Weeding
  2. This allows outdated, damaged, non-circulating materials to be pulled from collections in an organized method

Donations

  1. PPL accepts donations that are in good condition and current
  2. ALL donations fall under the Collection Development Policy
  3. ALL donations are sent to the Main Branch for designated staff to review
  4. PPL will not accept any donation that is damaged or outdated
    1. Damages include but are not limited to:
      1. Liquid
      2. Insects
      3. Pets
    2. Outdated include but are not limited to:
      1. Law
      2. Legal
      3. Medical

Telephone Usage

May 2012

  1. Extension 201 is the main incoming phone line
  2. Extension 202 is the secondary phone line
  3. Incoming Call
    1. Pick up the receiver to answer the direct line
    2. To answer another line
      1. Push the ‘Pick Up’ button or
      2. Feature 75
    3. Greeting should be “Reference Desk, may I help you?” or “Portsmouth Public Library, may I help you?”
  4. Transferring Calls
    1. Once you have answered you can:
      1. Select ‘transfer’ from the display box
        1. You can then select the correct department extension
          1. You can then either hang up and the call is transferred or
          2. You can hang on the line to pass along any messages/comments before hanging up to transfer
        2. Calls on the ‘Intercom’ lines cannot be transferred
      2. Select the ‘link’ button (for certain extensions)
        1. Hit ‘Line 1’
        2. Dial 3 digit extension
        3. Number should connect
        4. You cannot transfer calls to these extensions
        5. These are typically the extension numbers for the branches and extension 212
  5. Making Calls
    1. Select Line
    2. Dial 7
    3. Dial the rest of the phone number
  6. Phone Problems
    1. Contact Department Supervisor, Linda Woods-Jones, and Public Relations Coordinator

Fax Procedures

May 2012 1. Patron Faxing a. Sending i. $2.00 per page (including cover pages) ii. $6.00 per page for international faxes iii. Paper being faxed should be on regular letter sized paper 1. Patrons can be referred to the copier to make copies 2. Small paper and thicker weight paper can jam in the fax machine iv. Staff will record on the Fax Log: 1. Date 2. Time 3. Person Placing Call a. Staff Initials 4. Area Code 5. Phone Number 6. City and State a. If known b. This is used to compare with phone bill 7. Party Called a. If known b. This is used to compare with phone bill 8. Cost a. Total cost of the fax based on the number of pages 9. Dept. or Acct. Charged To a. Staff or Patron v. Staff will fax the information to the number given 1. Confirm the number with the patron 2. Tell patron that they will pay once we receive confirmation of the fax being received vi. Once the confirmation has been received, the patron can pay for the fax at Circulation and bring the receipt back to Reference staff vii. If the fax was not received, staff will attempt to send one more time 1. After 2 failed attempts a. Patron can be asked to confirm the number with the receiving party or to see if their fax line is available b. Patron can be referred to other faxing businesses c. Patron WILL NOT be charged for failed faxes b. Receiving i. $1.00 per page to receive ii. Patron picking up the fax must confirm the name and/or information on the fax received 2. Staff Faxing a. If fax is library related there is no charge b. If fax is personal, the same patron charges and rules apply to staff 3. PPL’s fax line is not secure and PPL will NOT fax the following for the patrons safety: a. ID Numbers (Driver’s License #, etc.) b. Social Security Numbers c. Medical Information

Inter-Library Loans (ILL)

May 2012 1. This service allows patrons to access materials outside of PPL and throughout the state of Ohio through the State Library of Ohio 2. When Not to ILL a. Item is less than 1 year old b. Item is overdue c. Item is a media format (DVD, CD, etc.) d. Homebound or Bookmobile Patron i. If patron is able or has a proxy arrangements to pick up the item at a physical location can be made ii. No ILLs will be delivered to home or by the Bookmobile e. Item is not available through SEO i. Staff should attempt to obtain the item from other resources 1. State Library of Ohio (State Library Card or SSU Card through OhioLink) 2. Shawnee State University OhioLink (SSU Card or State Library Card) 3. amazon.com (purchasing information for the patron) 4. Material Request Form ii. Staff contact the requesting branch that item is not available and branch staff follow through with their patron 3. When to ILL a. PPL does not have the item in a circulating collection b. Item is over 1 year old c. Item is in a Lost: Long Overdue status (not returning) d. PPL is not purchasing the item i. Does not meet the collection guidelines, budget, etc. 4. Requests can be received by: a. Phone b. Person c. Branch patrons via fax 5. Placing ILL Requests a. Check PAC for the item (including branch requests) i. Search title ii. Search author iii. Be sure that the item is not in a non-circulating collection or lost iv. This ensures that an item is not requested in error b. Patron Verification i. Inform patron of all ILL rules pertaining to loan period, fines, etc. ii. Verify patron with their full name and card number 1. Only the account holder may place requests iii. Verify patron’s contact information (phone and/or email) iv. Verify patron’s pick-up location v. Verify that patron only has 3 ILL requests (any combination) 1. If patron has over 3 requests, check availability a. If all requests are available, patron must limit to 3 and keep track of the others for future requests b. If only 3 are available, request those 3 and inform patron of the status of the other requests for their records c. PPL will not file requests for future orders, patrons must keep track of these 6. ILL Rules a. Books i. No more than 3 requests at any time (any combination of requests or checked-out items) ii. Item will be requested from another library outside of the PPL Library System iii. Patron will be contacted either by phone or email based on their account settings iv. Patron will have 3 (open) days to pick the item up or it will be sent back and charged $3.00 for a non-pickup fee v. Patron may check-out the item for 14 days vi. Item is non-renewable 1. The item can be returned and re-requested if necessary vii. Patron will be charged $1.00 per day late fee for each ILL that is overdue 1. Late fees will not exceed $30.00 (30 days overdue) viii. White Information Sleeve must remain on the book or patron will be charged a $3.00 damage fee ix. Once item is overdue 30 days, the full cost of the book is charged to the patron in addition to the $50.00 lost item processing fee b. Photocopied Articles i. $5.00 fine plus the cost of the copies will be charged to the patron for non-pickup of copies c. Any ILL materials that are damaged while on loan to a patron will require the patron to reimburse the Portsmouth Public Library for the cost of the material and/or any service fees required by the lending library or service d. Staff will post ILL charges to patron as needed 7. ILL Process a. Requests i. Search SEO’s catalog by using the SEO Link on Staff Central or http://seoipac.seo.lib.oh.us/#focus 1. Search by title and/or author a. If not found check with patron or other resource to verify the title/author information (i.e. amazon.com, Google search, etc.) 2. Select the correct item 3. Click on ‘Request Any Item’ or you can ‘Request This Copy’ if you need a particular edition 4. Complete the request by entering a. Borrower Barcode #: 199355 b. Last 4 Digits of Phone: 5688 5. Request has been submitted ii. ILL Database-Requests 1. Open the ILL Database located on the K:Drive=>Public Services=>ILL Database or by using the shortcut located on R:Drive=>Shortcut to ILL Database 2. Complete information that is shaded in gray a. Request, Patron Name, Barcode, Phone, Location, ILL Title, ILL Author, Request/Staff b. Received i. ILL Item 1. Review the item for any damage 2. Verify the title has been requested ii. ILL Database-Received 1. Open ILL Database 2. Complete the information shaded in green a. Checked Out, Lending Library, Item Barcode, Call Number, Condition, Received/Staff c. Returned i. ILL Item 1. Review Item for damage 2. Document the return date on the sleeve 3. Pull the correct return label from the filing cabinet or by creating a new label at http://library.ohio.gov/facilities/delivery/ 4. Put the label inside the book and send to Technical Services ii. ILL Database-Returned 1. Open ILL Database 2. Complete the information shaded in purple a. Returned/Staff d. All other information in the ILL Database is maintained by designated staff for statistical/inventory purposes  

Shelving Manual

Link to the Page Manual. It's the same thing.


Collection Maintenance

May 2012 1. Young Adult a. Staff: JC/BE b. Last Weeded Date: 2. Westerns a. Staff: JC b. Last Weeded Date: 3. Large Print a. Staff: JC b. Last Weeded Date: 4. Science Fiction a. Staff: KM b. Last Weeded Date: 5. Inspirational Fiction a. Staff: KB b. Last Weeded Date: 6. Regional Fiction a. Staff: JC b. Last Weeded Date: 7. Fiction a. A-O i. Staff: BW ii. Last Weeded Date: b. P-Z i. Staff: KM ii. Last Weeded Date: 8. Paperbacks a. Staff: BE b. Last Weeded Date: 2012 9. Audiobooks a. Staff: ALL b. Last Weeded Date: August 2011 10. Non-Fiction a. 000 i. Staff: BW ii. Last Weeded Date: b. 100 i. Staff: KB ii. Last Weeded Date: c. 200 i. Staff: KB ii. Last Weeded Date: d. 300 i. Staff: BC ii. Last Weeded Date: e. 400 i. Staff: KM ii. Last Weeded Date: f. 500 i. Staff: BE ii. Last Weeded Date: g. 600 i. Staff: KM ii. Last Weeded Date: h. 700 i. Staff: BE ii. Last Weeded Date: i. 800 i. Staff: JC ii. Last Weeded Date: j. 900 i. Staff: BW ii. Last Weeded Date: 11. Magazines a. Staff: BE b. Last Weeded Date: March 2012  

Online Training Resources

May 2012 1. Free Resources for librarians a. Some require registration i. Contact your supervisor for permission to register ii. Some websites partner with other groups and may allow the use of username and passwords from those sites 2. State Library of Ohio a. http://www.library.ohio.gov/Marketing/Libraries b. Offered through the State Library of Ohio c. Contact information for many libraries and departments throughout the state of Ohio d. Offers links to outside resources as well 3. Web Junction a. http://oh.webjunction.org/1 b. Requires free account i. Must get approval from Supervisor ii. Also allows the use of the following log-in’s 1. WorldCat.org 2. FirstSearch.org 3. OCLC online service center 4. WorldCat Registry iii. Offers free training in a web based manner iv. Allows you to see past training topics and resources 4. Ohio Library Council a. http://www.olc.org/ b. Some items require account information (paid subscription) c. Also offers free/paid webinars i. Contact HR to sign up as these need approval 5. Ohio Reference Excellence a. http://www.olc.org/ore/ b. Great resource for Reference Interview guidelines and training 6. CREW Weeding Method a. https://www.tsl.state.tx.us/ld/pubs/crew/index.html b. Up to date methods of weeding efficiently and accurately c. Includes information that helps to explain weeding to staff and patrons

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