|
|
| (257 intermediate revisions by 3 users not shown) |
| Line 1: |
Line 1: |
| − | == Opening Procedures ==
| + | [[Category:Main_Manuals]] |
| − | === Computers ===
| + | |
| − | ==== Staff Computers ====
| + | |
| − | • Log on to the staff computers with the username “itcstaff” and the password “f00dmart”
| + | |
| − | • When Cassie loads, you can log in with the Patron ID: 227743 and the Password: Staff
| + | |
| − | ***Never turn off the Manager computer, it must be on at all times***
| + | |
| | | | |
| − | === Patron Computers ===
| + | [https://docs.google.com/document/d/1eVsXaXF2J_OjCQSUz3TuPa_dAL39we0RxER7LlmSsWc/edit?usp=sharing Technology Center Manual] |
| − | <li>Power on all patron computers
| + | |
| − | <li>The Cassie software automatically starts
| + | |
| − | | + | |
| − | ==== Training Computers ====
| + | |
| − | <li>Turn on all computers and monitors before class starts. All lab computers have the power-on password
| + | |
| − | “intrnt”
| + | |
| − | | + | |
| − | ==== Printers ====
| + | |
| − | <li>Make sure both printers are full of paper
| + | |
| − | <li>One ream of paper should be in the cabinet at all times. Paper is stored in the TV cabinet or on the shelf in the
| + | |
| − | Training Lab
| + | |
| − | <li>Replacement toner cartridges must be in the cabinet at all times
| + | |
| − | Cleaning
| + | |
| − | <li>Clean the ITC as time allows
| + | |
| − | | + | |
| − | ==== Misc ====
| + | |
| − | <li>Money bag should be on desk by opening
| + | |
| − | <li>Close and lock door on cash box
| + | |
| − | <li>Locate statistics sheet on gray clipboard, to be used for child and AT computer Part B: Evening Procedures
| + | |
| − | Procedures
| + | |
| − | <li>Lab closes 15 minutes before library
| + | |
| − | <li>Open door of cash box, remove bills and put in money bag, leave cash box door open
| + | |
| − | <li>Lead person will come and get money bag at about 5 til close, if not call reference
| + | |
| − | <li>Shut Down Computers
| + | |
| − | o Patron Computers
| + | |
| − | Highlight computers in CASSIE’s Control window
| + | |
| − | Click the Shutdown button on the left side on the window(The Reservation Station can also be
| + | |
| − | shut down this way)
| + | |
| − | o Training Lab Computers
| + | |
| − | Click the Start button
| + | |
| − | Click Shutdown
| + | |
| − | Press the power button on the monitor
| + | |
| − | • Check paper in printer and fill if necessary
| + | |
| − | • Count Headphones(3)
| + | |
| − | o Spray headphones with lice spray(See Headphones), as needed
| + | |
| − | • Record stats on the Monthly Activity Log
| + | |
| − | • Saturday and Sunday – change circ server backup tape
| + | |
| − | • Clean all desks, chairs, computers, monitors and mice as time allows Part C: Guidelines on Patron Assistance
| + | |
| − | These rules apply to all staff working in the Information Technology Center
| + | |
| − | • Only spend 5 minutes at a time when assisting patrons(if no one else needs help, you can spend more time with
| + | |
| − | them)
| + | |
| − | • Do not touch the mouse or keyboard, walk them through the problem
| + | |
| − | • Do not assist patrons with chat rooms or e-mail(if they are having problems with passwords, make sure the
| + | |
| − | Caps Lock is off. We cannot help the beyond that.)
| + | |
| − | • Do not assist patron in signing up for anything via the Internet. If it deals with their personal information, we
| + | |
| − | do not help.
| + | |
| − | • If patrons need in-depth help, recommend classes, books or the Quick Guides.
| + | |
| − | • Always be polite and helpful when assisting a patron(remember, they don’t have the knowledge you do)
| + | |
| − | • If a computer locks up, move the patron to another desk if available, the reset the computer that is locked. Do
| + | |
| − | not reset the computer in front of the patron
| + | |
| − | • Remember, as a Portsmouth Public Library member, you do not have to put up with threats or patrons cursing at
| + | |
| − | you. If they do so, tell them you will contact security. If you are having difficulties, you can contact Becky or, if
| + | |
| − | she is unavailable, you can contact the reference desk.
| + | |
| − | • Refer reference questions to the reference desk.
| + | |
| − | • If patron indicates impairment, recommend the AT station!! Part D: Signing Out Headphones
| + | |
| − | When a Patron requests headphones…
| + | |
| − | • Tell them that we only provide headphones for children using the child games computer.
| + | |
| − | • Patrons may to bring in their own headphones for use with our computers Part E: Print Procedures/Fee Forms
| + | |
| − | Printouts
| + | |
| − | • Black & White printouts are $0.10, Color printouts are $0.50 per side. Patrons should be advised to ask for
| + | |
| − | assistance before printing.
| + | |
| − | • Patrons are allowed $1.00 of free prints per day, after which they must add funds to their account before they
| + | |
| − | can print again
| + | |
| − | Refer to the CASSIE User Manual at the end of this section for information on how to add funds
| + | |
| − | to a patrons account
| + | |
| − | Payment Procedures
| + | |
| − | • The money bag will have $5.00 of change every day
| + | |
| − | • Input payment for disks in circ: patron ‘money, money’, fine code ‘DISK’
| + | |
| − | • Input payment for prints in circ: use patron ‘money, money’, fine code ‘CP’
| + | |
| − | Patrons may be reimbursed for blank pages
| + | |
| − | • If a patron wishes to be reimbursed for blank pages you can give them a refund
| + | |
| − | • The patron may also be given credit to their printing account by looking the patron up in CASSIE, adding funds
| + | |
| − | to their account, and clicking save
| + | |
| − | • Patrons cannot be reimbursed for the $1.00 of free printing they get per day; you may reimburse them for
| + | |
| − | anything over the $1.00.
| + | |
| − | Misc
| + | |
| − | • Call reference if:
| + | |
| − | o Patron has large bill, $50 or greater
| + | |
| − | o You do not have enough change
| + | |
| − | o You have $100 or more in money bag
| + | |
| − | •Part F: Employee Call-Off Procedures
| + | |
| − | What to do when you need to call off work:
| + | |
| − | • Call the sickline: 353-7688 by 8:00 a.m.
| + | |
| − | • Then call the IT Coordinator’s desk: 354-5724, or if on the weekend, call: 574-1262 or 285-2147
| + | |
| − | • If it is around or past opening time, call the reference desk(354-5688)
| + | |
| − | When the library is closed due to snow:
| + | |
| − | • You will get a call from the IT Coordinator if the library is being closed due to snow.
| + | |
| − | • If you are not able to come to work, follow the call-off procedures above.
| + | |
| − | • Closings are usually announced on local radio, WSAZ, etc. Part G: What to do with Down Time/Cleaning Procedures
| + | |
| − | ITC desk staff are expected to utilize their time efficiently; therefore when you’re experiencing
| + | |
| − | down time, please refer to the list below:
| + | |
| − | • Clean monitors and mice
| + | |
| − | • Clean tables, chairs and desktops
| + | |
| − | • Pickup scrap paper and pencils left on desktops
| + | |
| − | • Clean training lab
| + | |
| − | • Organize the magazine and book shelves
| + | |
| − | • Push chairs in after people leave
| + | |
| − | • Be observant and assist patrons as needed
| + | |
| − | • Print out the next day’s class schedule and call to verify patrons
| + | |
| − | • Make sure all training lab computers and monitors are off if classes are over for the day
| + | |
| − | • Fill paper in printer, if needed
| + | |
| − | • Check phone for messages
| + | |
| − | • Make copies of class schedules and forms as needed
| + | |
| − | • Check supplies in cabinet, restock as needed
| + | |
| − | o Floppy Disks
| + | |
| − | o Flash Drives
| + | |
| − | o Paper
| + | |
| − | o Toner
| + | |
| − | o Forms
| + | |
| − | o Paper clips, staples, etc
| + | |
| − | ITC Cleaning Procedures
| + | |
| − | • Clean Monitors – use yellow micro fiber cloths, lightly dampen if necessary
| + | |
| − | • Spray desk and chairs with furniture polish
| + | |
| − | • Dust the shelf underneath each desk, as well as the top of each desk
| + | |
| − | • Clean PCs(not monitors), keyboards, mice, with Tech Clean
| + | |
| − | • Clean staff desk using same procedure as above
| + | |
| − | • Clean headphones with alcohol wipes after each use
| + | |
| − | • The ITC will be checked for cleanliness periodically Part H: How to Print Information from a Website
| + | |
| − | If a Patron is having problems with the margins, tell them to follow the steps below or, give the
| + | |
| − | form “How to print Information from a Website” listed in Section IV.
| + | |
| − | • Select File
| + | |
| − | • Then Print
| + | |
| − | • A dialog box will appear
| + | |
| − | • Choose the appropriate print(Black & White or Color)
| + | |
| − | • Fix the margins as needed
| + | |
| − | • Then select OK Part I: Taking Breaks
| + | |
| − | • Throughout the day, full-time staff are allowed to take two 15 minute breaks(one in the morning, and one in the
| + | |
| − | afternoon) also a 30 minute lunch break.
| + | |
| − | • When working by yourself and you need to take a restroom break, use the “Be Right Back” sign located inside
| + | |
| − | the sign-in sheet clipboard.
| + | |
| − | • If you need to take a break 5 minutes or more, ask someone from the IT office or alert Reference that the desk
| + | |
| − | will be unattended for a few minutes, and they may cover as needed. Part J: Filter Procedures
| + | |
| − | General Information:
| + | |
| − | The Children’s Internet Protection Act(CIPA) requires recipients of federal technology funds to comply with specific
| + | |
| − | Internet filtering and policy requirements.
| + | |
| − | • A filter is required to block material that is “obscene”, “child pornography”, or “harmful to minors”(per ORC)
| + | |
| − | • The filter will be turned off upon request for adults(17 and older)
| + | |
| − | • A form is available to suggest that a specific website be blocked or unblocked.
| + | |
| − | • Please refer to the library’s Internet Safety Policy for more information on Inappropriate Network Use and
| + | |
| − | Supervision and Monitoring.
| + | |
| − | • The filter will apply to all library computers, including staff computers
| + | |
| − | Guidelines for administering the content filter:
| + | |
| − | • By default, the filter is on
| + | |
| − | • CIPA defines an adult as 17 years or older
| + | |
| − | • The filter will not be turned off for patron 16 and younger
| + | |
| − | • The filter should be turned off only after an adult patron has been blocked from a site. It will not be turned off at
| + | |
| − | the start of a session.
| + | |
| − | • A staff member must enter a username and password at the patron computer in order to turn off the filter for an
| + | |
| − | adult patron.
| + | |
| − | • All patrons and staff are subjected to the Internet Use Policy Web Site Review Form:
| + | |
| − | o If a patron would like to suggest a site be permanently added or removed from the filter’s list of blocked
| + | |
| − | sites, please have them fill out the form and send the form to IT.
| + | |
| − | • The filter may be turned off on a staff computer only when a staff member needs to access a blocked site. IT
| + | |
| − | must be informed before doing so.
| + | |
| − | Turning the filter off:
| + | |
| − | 1. Open a new Internet Explorer window
| + | |
| − | 2. On the “Surfin” page, click the link on the right side of the page labeled “Filter Access”
| + | |
| − | 3. At this point, inform the patron that if the computer is left idle for 5 minutes, the filter will reset
| + | |
| − | 4. Click the “Disable Filter” link.
| + | |
| − | 5. Login with the following:
| + | |
| − | Username: staff
| + | |
| − | Password: trnff
| + | |
| − | 6. Click OK or press the Enter key
| + | |
| − | 7. You will receive a message saying the filter is off
| + | |
| − | * Do not let the patron see the password Part K: Wireless Hotspot Troubleshooting
| + | |
| − | To sign-up a patron:
| + | |
| − | 1. When a patron request access to the hotspot, press the Print button on the DLINK printer to generate a username
| + | |
| − | and password.
| + | |
| − | 2. Inform the patron that the username/password should all be capitalized and their network settings need to be
| + | |
| − | configured for DHCP.
| + | |
| − | • To check if DHCP is enabled: Click Start button > Control Panel > Network and Internet Connections >
| + | |
| − | Network Connections, then select the wireless network icon, then select “Change settings of this
| + | |
| − | connection” in the network task pane on the left. A new window opens called “Wireless Network
| + | |
| − | Connection Properties”. Scroll through the connection protocols until you find “Internet Protocol
| + | |
| − | TCP/IP”, Select this option and click the Properties button that becomes available. In the new window,
| + | |
| − | make sure the “Obtain an IP Address Automatically” radio button is selected.
| + | |
| − | Troubleshooting
| + | |
| − | • Make sure the network card is properly seated, or if it is a internal wireless device, make sure the wireless
| + | |
| − | network adapter is enabled and functioning properly
| + | |
| − | o Click Start Button > Control Panel > Network Connections. If the wireless icon is disabled it will be
| + | |
| − | grayed out. To enable it, right-click the wireless icon and click Enable.
| + | |
| − | • Make sure the patron is connecting to the right wireless network.
| + | |
| − | o Click Start Button > Control Panel > Network Connections. Right-click the wireless icon, then click
| + | |
| − | “View Available Wireless Networks”. When the wireless networks window opens, verify that the
| + | |
| − | PPL_Hotspot is selected.
| + | |
| − | General Information
| + | |
| − | • Patrons using their laptops cannot have the filter disabled
| + | |
| − | • Access time for a wireless ticket is two hours and must be used within 24 hours
| + | |
| − | • Do not touch patron laptops, you may guide them through settings
| + | |
| − | • Patrons must follow all library policies including the Internet Use Policy.
| + | |
| − | • The receipt says there is a charge of one cent, but there is no charge
| + | |
| − | • The wireless hotspot is accessible in the Information Technology Center and the area of Reference closest to the
| + | |
| − | ITC Section II
| + | |
| − | Part A: Signing Patrons up for Classes
| + | |
| − | The Training Class Database is located on the Intranet. The ITC Staff should be the only staff
| + | |
| − | using this database.
| + | |
| − | • Click the Training Class link on the left side of the Staff Central page.
| + | |
| − | • A dialog box will appear, requiring the following username and password:
| + | |
| − | o Username: itcstaff
| + | |
| − | o Password: training
| + | |
| − | • To navigate through the database, use the menu at the bottom left corner of the screen
| + | |
| − | To add a Patron to the database:
| + | |
| − | 1. Click the Patrons link in the menu
| + | |
| − | 2. Enter the first and last name
| + | |
| − | 3. Click search
| + | |
| − | 4. If the patron is not in the database, click Add a Patron
| + | |
| − | 5. Enter the patron’s contact information
| + | |
| − | 6. Click Add Patron
| + | |
| − | 7. After the database loads the list of current patron info, click save changes(the browser window will refresh, then
| + | |
| − | you may continue)
| + | |
| − | To add a Patron to a Class:
| + | |
| − | 1. Verify the patron is in the patron database
| + | |
| − | 2. Click on the class the patron wishes to sign-up for
| + | |
| − | 3. Select the patron from the drop down list
| + | |
| − | 4. Click the Add button
| + | |
| − | 5. Click the Update button to show the date they were added to the database
| + | |
| − | 6. You can only sign up 8 people per class and 2 alternates
| + | |
| − | To remove a Patron from a Class
| + | |
| − | 1. Click on the class the patron is signed up for
| + | |
| − | 2. Locate their name in the list
| + | |
| − | 3. Click on the Remove button next to the name Part B: Class Confirmation Procedures
| + | |
| − | ITC Staff must contact patrons who have signed up for training classes one day prior to that
| + | |
| − | class
| + | |
| − | 1. Open the training class database
| + | |
| − | 2. Click on the class name
| + | |
| − | 3. Make a print out of the class list
| + | |
| − | 4. Contact the patrons
| + | |
| − | 5. Click on the Update button next to the name of the patron once they have been contact
| + | |
| − | • If a patron cannot be reached, note the name(s) and number(s) of the patron(s) that cannot be reached
| + | |
| − | *NOTE* Patrons cannot sign up for classes more that two weeks in advance Part C: Canceling Classes
| + | |
| − | In the event that a class is canceled ITC desk staff should do the following:
| + | |
| − | 1. Open the training class database
| + | |
| − | 2. Click on the class that has been canceled
| + | |
| − | 3. Printout the class list
| + | |
| − | 4. Call patrons to inform them of the canceled class
| + | |
| − | • If a patron cannot be reached, try again later Section III
| + | |
| − | Part A: Internet Use Policy
| + | |
| − | Note: the following section should contain the most up to date version of the Internet Use Policy Patron Access to the Internet
| + | |
| − | The Portsmouth Public Library provides public access to the Internet through the Ohio Public Library
| + | |
| − | Information Network (OPLIN).
| + | |
| − | Misuse or abuse of Library computers or Internet access may result in suspension of Internet access
| + | |
| − | privileges including a one-week suspension for the first violation and permanent suspension for a
| + | |
| − | second violation.
| + | |
| − | Guidelines:
| + | |
| − | * All patrons who access the Internet on a Library computer must first acknowledge acceptance of the
| + | |
| − | provisions of this policy.
| + | |
| − | * All patrons who access the Internet must present a Portsmouth Public Library borrower’s card or
| + | |
| − | picture ID with age verification and sign the computer use log for each session.
| + | |
| − | * Patrons who use Library computers to access the Internet do so at their own risk. Patrons are
| + | |
| − | advised to use caution when sending personal information such as name, address, social security
| + | |
| − | number, or credit card information over the Internet.
| + | |
| − | * The library reserves the right to regulate the use of computers including the amount of time a
| + | |
| − | computer may be used, printing restrictions and fees, etc.
| + | |
| − | * The library reserves the right to terminate an Internet session for any policy violation or misuse,
| + | |
| − | or if the computer is unattended.
| + | |
| − | Children’s Use of the Internet:
| + | |
| − | * Patrons under the age of 18 who wish to use the Internet must have a parental consent form on file
| + | |
| − | and a computer use sticker on their library cards.
| + | |
| − | * It is not possible for Library staff to monitor children. Parents and guardians are responsible for
| + | |
| − | their children’s use of the Internet. Parents and children are encouraged to read Child Safety on the
| + | |
| − | Information Highway, jointly produced by the National Center for Missing and Exploited Children and
| + | |
| − | the Interactive Services Association. This publication is available at the Public Service Desk.
| + | |
| − | * Children and young adults without parental permission to use the Internet may only use Library computers
| + | |
| − | with Internet access disabled.
| + | |
| − | Restrictions:
| + | |
| − | * The use of OPLIN and the Internet to engage in any activity that constitutes violation of local, state,
| + | |
| − | and/or federal laws is prohibited. Additionally, any use that violates the policies of the Portsmouth
| + | |
| − | Public Library is prohibited.
| + | |
| − | * Patrons may not send, receive, or display text and/or graphics that may reasonably be construed as
| + | |
| − | obscene by community standards.
| + | |
| − | * The Library’s computers may be used for educational, informational, and recreational purposes only; not
| + | |
| − | for unauthorized, illegal, or unethical purposes.
| + | |
| − | * Internet access is available only during normal Library hours, subject to periodic maintenance.
| + | |
| − | * Computers in the Youth Services Department are reserved for the use of children or parents who are
| + | |
| − | assisting their children.
| + | |
| − | * Computers may be used on a first-come, first-served basis, and cannot be reserved.
| + | |
| − | * No more than two people may be at a Library Computer at any time. Only the person who is signed up may
| + | |
| − | access the keyboard, mouse and headphones. * Any behavior that disturbs other patrons is prohibited. Patrons must observe the Library’s policy on
| + | |
| − | Behavior and Conduct on Library Property.
| + | |
| − | * Patrons may not modify or change settings, turn off, or reboot public computers.
| + | |
| − | * Software may not be installed on Library Computers. Files may be downloaded or saved to removable
| + | |
| − | storage media such as 3 ½" diskettes or Zip disks only. The library is not responsible for any damage
| + | |
| − | to personal media.
| + | |
| − | * Patrons may not misrepresent themselves as another user or attempt to gain unauthorized access to files,
| + | |
| − | passwords, data, software, or any network or database.
| + | |
| − | Library Staff Assistance:
| + | |
| − | * As time allows, Library staff will be happy to help patrons access information through the Internet, and
| + | |
| − | assist with use of computer equipment. However, Library staff cannot assist patrons with anything involving
| + | |
| − | personal information or personal accounts including email, chat rooms, buying or selling, etc.
| + | |
| − | * It is the patron’s responsibility to learn to use any software or website s/he wishes to access.
| + | |
| − | * Patrons with special needs should contact the Technology Center at 354-5688, ext. 204 to inquire about
| + | |
| − | training or accommodations for disabilities.
| + | |
| − | Disclaimer:
| + | |
| − | * The Internet is unregulated, and information accessed through it may be inaccurate, inappropriate, or
| + | |
| − | offensive. The library does not control information found on the Internet and, therefore, cannot be held
| + | |
| − | responsible for its content. Internet content may not always be available due to internal technical
| + | |
| − | problems or problems elsewhere on the Internet.
| + | |
| − | * All users of this service agree to hold the Portsmouth Public Library and OPLIN harmless from any and all
| + | |
| − | claims, losses, damages, obligations, or liabilities, directly or indirectly in relation to the use of
| + | |
| − | OPLIN and the Internet, cause thereby or arising there from. In no event shall the Portsmouth Public
| + | |
| − | Library or OPLIN have any liability for lost profits or for indirect, special, punitive, or consequential
| + | |
| − | damages or any liability to any third party, even if the Portsmouth Public Library or OPLIN is advised of
| + | |
| − | the possibility of such damages. Part B: ITC Rules
| + | |
| − | The Following Behavior is prohibited:
| + | |
| − | • Loud/Boisterous Behavior
| + | |
| − | • Harassing other patron or staff
| + | |
| − | • Disturbing other patrons in any way
| + | |
| − | • Profanity or abusive language
| + | |
| − | • Fighting
| + | |
| − | • Running
| + | |
| − | • No food or drink in the ITC area
| + | |
| − | • If patrons do not follow the rules, they will be asked to leave the library premises.
| + | |
| − | • If they continue to harass you, try to get them out of the ITC area, and ask another staff member for assistance
| + | |
| − | (try to direct them toward reference, or call reference) it’s better to have a witness.
| + | |
| − | • Be overly polite, use a calm and business-like tone, and whatever you do, DO NOT TOUCH THEM!
| + | |
| − | • Alert Paige, Jenny, Beverly, security or police, if necessary.
| + | |
| − | Internet Policy Highlights
| + | |
| − | • No more than two people at a computer
| + | |
| − | • $1.00 of free printed pages per day
| + | |
| − | • It is the patron’s responsibility to learn any program he/she wishes to access
| + | |
| − | • Patrons must present their picture ID or library card
| + | |
| − | • Patrons under 18 must have the green computer sticker and parental permission
| + | |
| − | • Obscene graphic/text is strictly prohibited
| + | |
| − | Miscellaneous Information:
| + | |
| − | • Failure to return headphones to the desk may incur a charge
| + | |
| − | • Your session may be terminated if you leave your computer unattended
| + | |
| − | • The ITC closes 15 minutes before the library
| + | |
| − | • Floppy disks are $1.00 each
| + | |
| − | • Flash drives are $5.00 each Part C: ITC Staff Rules
| + | |
| − | ITC Staff should follow these rules when at the ITC Desk:
| + | |
| − | Refer patrons to the Reference desk if they need information, and do no not want to look it up themselves.
| + | |
| − | Ex. “I want information on arthritis”. Staff may assist patrons with searching, but not guide them to specific
| + | |
| − | information or forms.
| + | |
| − | When asked technical support questions (non-library):
| + | |
| − | • Suggest a class, a book, etc
| + | |
| − | • Don’t attempt to answer their question
| + | |
| − | • Don’t refer them to a specific person or business
| + | |
| − | • If asked to sign them up for an e-mail account or type a document for them, explain that we don’t provide these
| + | |
| − | services. We can however, direct them to a program or website.
| + | |
| − | Classes:
| + | |
| − | • Don’t sign anyone up for classes more than two weeks in advance
| + | |
| − | • Print the next days classes at the beginning of the day, then call patrons throughout the day
| + | |
| − | • Verify patrons at the beginning of class
| + | |
| − | • Call absent patrons to verify that they are still coming to future classes
| + | |
| − | Supervisory meeting minutes:
| + | |
| − | • All staff are required to read the minutes every week. Minutes are sent through e-mail and archived on the staff
| + | |
| − | intranet
| + | |
| − | While at the ITC desk, staff members are to maintain a professional manner at all times:
| + | |
| − | • No talking about patrons or other staff
| + | |
| − | • If you have a visitor, you do not talk to them at a public desk. Speak with them away from the desk while on
| + | |
| − | your break
| + | |
| − | • No personal phone calls. If it is an emergency, you may make a brief call
| + | |
| − | • If you need to leave the desk for a few minutes, call reference and ask if they can cover the desk.
| + | |
| − | • Wait and walk down with the rest of the staff at closing time. Keep in mind there may be a delay if there are
| + | |
| − | still patrons in the building
| + | |
| − | • No personal surfing, e-mail, downloads, etc at the ITC Desk. Personal use of a public desk computer is strictly
| + | |
| − | prohibited. Part D: Restricted Patrons
| + | |
| − | First Warning:
| + | |
| − | If you see a patron viewing inappropriate material, promptly explain to them it is in violation of the Internet Use Policy
| + | |
| − | And any further violation will result in suspension. Record the patrons name in the First Warning List.
| + | |
| − | Second Warning:
| + | |
| − | If you see a patron viewing inappropriate material, and they have already received one warning, explain to them that
| + | |
| − | they are suspended from using a computer for two weeks.
| + | |
| − | Permanent Suspension:
| + | |
| − | Catching a patron for a third time results in their permanent suspension (or if the patron is a juvenile, until they turn
| + | |
| − | 18). These patrons will receive a letter from the director stating their permanent loss of privileges. Suspension takes
| + | |
| − | effect when the patron receives the letter or has been notified in person. Part E: Procedures for Patrons Viewing Inappropriate Materials
| + | |
| − | NOTE: Please follow the procedures below when confronting a patron that has accessed material deemed
| + | |
| − | inappropriate by the Administration and the Library Board. If you have any doubt concerning what may or may not be
| + | |
| − | construed as “Inappropriate Material”, please read the section below titled “Ohio Revised Code Section 2907.01 E, F,
| + | |
| − | & G.
| + | |
| − | First Warning:
| + | |
| − | If you observe a patron viewing inappropriate material and their name is not on the Restricted Patron List, promptly fill
| + | |
| − | out the Staff Report Form and Verbal Warning Letter located in the filling cabinet.
| + | |
| − | • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that any further
| + | |
| − | violation may result in a suspension. Also, tell them that they have lost their computer use privilege for that
| + | |
| − | day.
| + | |
| − | • Fill out the Staff Report Form and Warning Letter, giving their name and a brief description. In the case of a
| + | |
| − | juvenile under the age of 18, write down their library card number, age and a brief description.
| + | |
| − | • Give the patron the warning letter. Make three copies of the letter and report: One for the file, one for Becky,
| + | |
| − | and one for Beverly.
| + | |
| − | • Their name will then be placed n the First Warning List at the ITC desk.
| + | |
| − | Second Warning:
| + | |
| − | If you observe a patron viewing inappropriate material and their name is on the Restricted Patrons List, fill out the Staff
| + | |
| − | Report Form and Suspension Letter located in the filling cabinet.
| + | |
| − | • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that this is their
| + | |
| − | second violation, therefore they have lost their computer use privilege for a week beginning on the day they
| + | |
| − | receive the letter from the staff member.
| + | |
| − | • Fill out the Staff Report Form and the Suspension Letter, giving their name and a brief description. In the case
| + | |
| − | of a juvenile under the age of 18, write down their library card number, age and a brief description.
| + | |
| − | • Give the patron the warning letter. Make three copies of the letter and report: One for the file, one for Becky,
| + | |
| − | and one for Beverly.
| + | |
| − | • Their name will then be place in the Current Temporary Suspension List located at the desk.
| + | |
| − | Third Warning:
| + | |
| − | If you observe a patron viewing inappropriate material and their name is on the Past Suspended Patrons List, follow the
| + | |
| − | following steps:
| + | |
| − | • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that this is their third
| + | |
| − | violation (in the case of Juveniles, until the age of 18) These patrons will receive a letter from the Director
| + | |
| − | stating their permanent loss of privileges. Suspension only takes effect when patron receives the letter or has
| + | |
| − | been notified in person.
| + | |
| − | • Fill out the Report Form, getting their name and a brief description. In the case of a Juvenile under the age of
| + | |
| − | 18, write down their library card number, age and a brief description
| + | |
| − | • Their name will then be placed in the Permanent Suspension list at the ITC desk. Part F: Ohio Revised Code 2907.01 (sections E, F, G, H, I, J)
| + | |
| − | (E) Any material or performance is “harmful to juveniles,” if it is offensive to prevailing standards in the adult
| + | |
| − | community with respect to what is suitable for juveniles, and if any of the following apply:
| + | |
| − | 1. If tends to appeal to the prurient interest of juveniles;
| + | |
| − | 2. It contains a display, description, or representation of sexual activity, masturbation, sexual excitement, or
| + | |
| − | nudity;
| + | |
| − | 3. It contains a display, description, or representation of bestiality or extreme or bizarre violence, cruelty, or
| + | |
| − | brutality;
| + | |
| − | 4. It contains a display, description, or representation of human bodily functions of elimination;
| + | |
| − | 5. It makes repeated use of foul language;
| + | |
| − | 6. It contains a display, description, or representation in lurid detail of the violent physical torture,
| + | |
| − | dismemberment, destruction, or death of a human being;
| + | |
| − | 7. It contains a display, description, or representation of criminal activity that tends to glorify or glamorize the
| + | |
| − | activity, and that, with respect to juveniles, has a dominate tendency to corrupt.
| + | |
| − | (F) When considered as a whole, and judged with reference to ordinary adults or, if it is designed for sexual deviates or
| + | |
| − | other specially susceptible group, judged with reference to that group, an material or performance is “obscene” if any of
| + | |
| − | the following apply:
| + | |
| − | 1. Its dominant appeal is to prurient interest;
| + | |
| − | 2. Its dominant tendency is to arouse lust by displaying or depicting sexual activity, masturbation, sexual
| + | |
| − | excitement, or nudity in a way that tends to represent human beings as mere objects of sexual appetite;
| + | |
| − | 3. Its dominant tendency is to arouse lust by displaying or depicting bestiality or extreme or bizarre violence,
| + | |
| − | cruelty, or brutality;
| + | |
| − | 4. Its dominant tendency is to appeal to scatological interest by displaying or depicting human bodily functions of
| + | |
| − | elimination in a way that inspires disgust or revulsion in persons with ordinary sensibilities, without serving any
| + | |
| − | genuine scientific, educational, sociological, moral, or artistic purpose.
| + | |
| − | 5. It contains a series of displays or descriptions or sexual activity, masturbation, sexual excitement, nudity,
| + | |
| − | bestiality, extreme or bizarre violence, cruelty, or brutality, or human bodily functions of elimination, the
| + | |
| − | cumulative effect of which is a dominant tendency to appeal to prurient or scatological interest, when the appeal
| + | |
| − | to such an interest is primarily for its own sake or for commercial exploitation, rather than primarily for a
| + | |
| − | genuine scientific, educational, sociological, moral, or artistic purpose.
| + | |
| − | (G) “Sexual excitement” means the condition of human male or female genitals when in a state of sexual stimulation or
| + | |
| − | arousal.
| + | |
| − | (H) “Nudity” means the showing, representation, or depiction of human male or female genitals, pubic area, or
| + | |
| − | buttocks with less than a full, opaque covering, or of a female breast with less than a full, opaque covering of any
| + | |
| − | portion thereof below the top of the nipple, or of covered male genitals in a discernibly turgid state.
| + | |
| − | (I) “Juvenile” means an unmarried person under the age of eighteen.
| + | |
| − | (J) “Material” means any book, magazine, newspaper, pamphlet, poster, print, picture, figure, image, description,
| + | |
| − | motion picture film, phonographic record, or tape, or other tangible thing capable of arousing interest through sight,
| + | |
| − | sound, or tough. Section IV
| + | |
| − | Vending Machine Guide
| + | |
| − | To view the cash box meters:
| + | |
| − | 1. Open back door on cash box.
| + | |
| − | 2. The control panel is located at the top of the door. Press the Yes and No buttons simultaneously. The screen
| + | |
| − | should start flashing Cash.
| + | |
| − | 3. Press the Y button to go to the next menu item.
| + | |
| − | • CASH – cash deposited for printouts
| + | |
| − | • BOX – Money in cash drawer since last cleared
| + | |
| − | • BILL – Total bills accepted since last cleared
| + | |
| − | • TUBE – Total change currently in tubes
| + | |
| − | 4. When you want to exit, press the Yes button until the box returns to vending mode
| + | |
| − | Resetting the totals:
| + | |
| − | 1. Follow the steps above to view the cash box meters.
| + | |
| − | 2. Navigate to the BOX or BILL display.
| + | |
| − | 3. Press and hold the No button, then press the Yes button and hold both down for 5 seconds.
| + | |
| − | 4. Release all buttons, then press the Yes button to return to vending mode
| + | |
| − | Adding funds to the cash box:
| + | |
| − | 1. Insert $5.00 in assorted coins(nickels, dimes and quarters) into the cash box.
| + | |
| − |
| + | |
| − | Emptying the cash box:
| + | |
| − | 1. Follow the steps above to view the cash box meters.
| + | |
| − | 2. Press Yes until the display reads DONE
| + | |
| − | 3. Press and hold No until all nickels have been emptied.
| + | |
| − | 4. Press Yes to switch to dispensing dimes.
| + | |
| − | 5. Press and hold No until all dimes have been emptied.
| + | |
| − | 6. Press Yes to switch to dispensing quarters.
| + | |
| − | 7. Press and hold No until all quarters have been emptied.
| + | |
| − | 8. Press Yes twice to return to vending mode. NOTE: You must re-supply change to the vending device before it
| + | |
| − | can be used again.
| + | |
| − | Emptying the bill acceptor
| + | |
| − | 1. Open back door of cash box.
| + | |
| − | 2. Pull cover off bill acceptor.
| + | |
| − | 3. Remove bills.
| + | |
| − | 4. Leave door open at night. Section V
| + | |
| − | Circulation Guide
| + | |
| − | To input a print/disk payment:
| + | |
| − | • Create the charge in circulation:
| + | |
| − | 1. Go to ‘Charges’ tab of patron account ‘money, money’
| + | |
| − | 2. Click on ‘New Charge’
| + | |
| − | 3. Use code CP for prints, and code DISK for disks
| + | |
| − | 4. Enter amount and click OK
| + | |
| − | • See Instructions for Tendering Fines to enter payment
| + | |
| − | Assisting patrons with problems signing in with their library cards:
| + | |
| − | • Check card expiration date and hot status on the basic info tab
| + | |
| − | • To update an expired card:
| + | |
| − | o Renew to 1 day prior to 3 years
| + | |
| − | Ex. If today is 1/7/2008, renew to 1/6/2011
| + | |
| − | o Go to address tab and check ‘Address Correction Requested’ and click Save
| + | |
| − | o On Basic Info tab add comment ‘ITC Patron” and click Save
| + | |
| − | • If Hot Status is bad:
| + | |
| − | o On Basic Info tab change hot status to good
| + | |
| − | o Add comment ‘ITC Patron’ and click Save
| + | |
| − | Misc
| + | |
| − | • If you are unable to fix the patron account, give the patron a guest pass and write down the patron id # so
| + | |
| − | Becky can check it.
| + | |
| − | • Juveniles – guest pass
| + | |
| − | • Adult without card – guest pass
| + | |
| − | • Banned/Suspended patron with library card:
| + | |
| − | o Block the CASSIE account
| + | |
| − | o Change the hot status on circ account to BAD and add comment ‘ITC patron – suspended’
| + | |