Procedure Manual

Circulation Related Procedures

Cards 101

Application Card Updates/Changes

• If a patron already has a card and wishes to do one of the following he/she needs only fill out the signature and date section of a new application card:
• Add a proxy
• Add internet access to a juvenile card
• Get a replacement card due to a damaged card or a card that will not scan

(Staff are to fill out the No. section, print the patron’s name on top left of application card, and write the current expiration date on the new application card.)

• If a patron already has a card, the following is a list for which the patron needs to fill out a whole new application card:
  • Lost card
  • Expired Card
  • Address/Phone Number Change
  • Name Change
  • Patron Type Change

• The following are the only statements that staff may write on the top front of the application card:
  • 1st, 2nd, 3rd
  • Replacement
  • Proxy Only
  • Internet Only
  • Update Expired
  • Address Change
  • Name Change
  • Patron Type Change (J to A, A to O)
  • Damaged Card

Fines ........103

Amounts/Limits .103.1

• Agency -$10.00 (Can only be waived by the Director)
• Book Drop - $1.00
• Copies - $0.10 a page
• Damaged - $3.00 or Price of the item (see 106.5)
• Disks - $1.00 for Floppy Disk, $15.00 for Zip Disk
• Fax - PER PAGE $2.00 to send, $1.00 to receive, $6.00 to send outside the U.S.
• ILL - $5.00 for non-pickup, $1.00 a day overdue, $50.00 plus price of item for lost, $3.00 for missing white band and bar code (see section 105.1 subsection I)
• Lost - Price of the item
• Overdue - $0.10 a day, $1.00 day for Videos/DVDs
• Replacement Card - $1.00 for First Replacement, $5.00 thereafter
• The maximum fine balance for an adult card is $5.00.
• The maximum fine balance for a juvenile card is $3.00.

Accidental Waive/Tender ....103.2

If a fine is accidentally waived/tendered, the employee needs to initial the receipt and have their supervisor or the lead person initial it. A note should be left in the moneybag or cash drawer explaining that the deposit will be short and by what amount. Do not re-enter the fine.

Fine Code Explanations .......103.3

• A - Agency - For Collection Agency charges
• BD - Book Drop - For videos being placed in the book drop
• CP - Copies - For payment of printouts
• D - Damaged - For damaged item charges
• DISK - Disks - For floppy or zip disk purchase
• FX - Fax - Fax charges
• ILL - Interlibrary Loan - Charges related to ILL items
• L - Lost - If an item is lost and charged to a patron’s account
• LH - Local History - Fees for research, etc. in the Local History Department
• M - Misc. - For discarded items, bad check charges, plastic book bags
• OV - Overdue - For item overdue charges
• RC - Replacement Card - For replacement card charges

Paying with a Check ............103.4

• Checks must be made out to Portsmouth Public Library
• The staff member who accepts the check must put their initials and branch initials on the upper left hand corner of the front of the check.
• Staff members who accept checks must endorse the check by stamping it with the Portsmouth Public Library stamp.
• The check should then be placed in the money bag/cash drawer.

Tendering ...........103.5

• Always offer the patron a receipt upon completion of a transaction.
• If a patron wishes to pay a fine click on the “charges” tab of the patron record.
• If the patron wishes to pay for the whole account balance, be certain that the exact amount being tendered is visible in the “amount to tender” box, and then click on the “balloon pay/waive” button.
• If the patron wishes to only pay for some of their charges, click an item the patron wishes to pay on in the “All charges for current patron” box when that item is highlighted, enter the amount he/she wishes to pay (if it is not the full amount) in the “Tender” box on the right side of the charges tab, then click the “individual pay/waive.” Repeat this for each item the patron wishes to pay for.
• If a patron wants to pay for a certain amount but not the whole amount or on any specific item, then enter the amount to be paid in the “amount to tender” box, and click the “balloon pay/waive” button.

Waiving ..............103.6

• Only a supervisor or staff member with an override password may waive fines.
• Reasons for waiving, a fine include: Items found on the shelf, accidental charge, items checked out on a card that is almost expired, benefit of the doubt.
• Remember reasons for waiving a fine are at the discretio n of your direct supervisor.
• When waiving an account balance click on the charges tab of the patron’s record.
• If you wish to waive the whole account balance, then click in the “amount to waive” box in the “patron’s total balance” section (make sure the “amount to tender” box contains 0.00) enter the total to be waived. Then click the “balloon pay/waive” button. Put the receipt in the money drawer/bag. (The receipt needs to be paper-clipped to the fines report and sent to the Deputy Clerk Treasurer.)

Holds .......104

Calling Patrons....104.1

Sample Call Slip
A. Date call was placed
B. Time call was placed
C. Check LM if a message was left with a person (not patron on slip)
D. Check AM if a messages was left on an answering machine
E. Check NA if there was no answer or a busy signal
F. Check CON if staff spoke directly to the patron on the hold slip
G. Staff initials

• Patrons must have a card in order to place a item on hold
• Holds will be held for 3 days after contacting the patron
• The item can only be picked up by the patron who has the item on hold or the patron’s designated proxy
• When calling a hold, NEVER identify the title of the item to anyone except the patron whose name is on the hold slip

• Steps for contacting the patron
  • Phone the patron using the number listed on the hold slip.
  • Always begin the call stating, “This is the Portsmouth Public Library may I please speak to…” Identifying the library lets patrons know you are not a telemarketer.
• Staff may speak directly with the patron, leave a message on an answering machine, or leave a message with a person at the household.
• If staff receives no answer or a busy signal they may try again. Staff will attempt to contact the patron 3 times before cancelling the hold.
• After each call is placed the information should be recorded on the CALL SLIP that is stapled to the hold slip.
• After the patron is contacted, the patron’s last name and first initial are written on post-it tape along with the date the hold expires (3 days from the date the patron was notified) and taped to the spine of the item. The item is then filed
• on the holds shelf in alphabetical order by the patron’s last name.
• If a patron fails to pick up the item by the expiration date, the hold will be cancelled. The patron has until closing on the date of expiration to get the item. For example, if the hold expires on 09/08/06 staff will not cancel the hold until the opening of the library on 09/09/06.

Email Address Information ..104.2

If a patron would like to be contacted via email with holds notifications and overdue notices, he/she may add his/her email address to his/her circulation account.

To add an email address to a circulation account, go to the patron's account and click on patron record. Type the address in the email field and click SAVE. Next, go to the patron's phone number field. Beside the patron's phone number add /email. For example, the patron's phone number field will now read 555-5555/email. This allows staff to know a patron has been notified by email when a holds slip is printed and they do not need to call him/her again.

When a hold arrives for a patron that has been notified via email simply put it on the holds shelf for 3 days.

Explained ...........104.3

All library materials may be placed on hold except for Reference, Homebound and Bookmobile items, videotapes, DVDs and juvenile big books.

A. Placing a hold by title

1. Check PAC to see if PPL owns a copy
2. Ask patron if it matters what format (hardcover, paperback, large print)
3. Scan patron’s card to verify that he/she has a valid card and is in good standing
   1. If fines are over $5, explain that fines must be below $5 to check out
   2. If patron has more than 3 items overdue, a hold cannot be placed
4. Verify patron’s phone number
5. While viewing patron’s record, click on “HOLDS”
6. Ask patron which location item should be sent to
   1. If your branch is default, click “OK”
   2. If patron wants a different branch, choose correct branch
7. At bottom of HOLDS field, click “PLACE”
8. Type title of item
9. Select correct item from list
   1. Window may appear stating that patron is not able to check out some items. Click “OK”
   2. Window may appear stating that item is available at location, click “OK”
10. Click “SAVE” button located at bottom of screen

B.Placing a hold for patron to pick up at other location

1. Call the location to see if the item is on shelf
2. If it is, place the hold choosing the proper location

C Placing hold by item barcode

1. If message appears and location does not have that barcode but does have same item with a different barcode
2. Pull up the circulation record of the patron requesting the item.
3. Cancel the hold on the requested title
4. At patron record, click on “HOLDS”
5. Type in the title of the requested item and choose the correct title from the list
6. Click on “ITEMS” at top of toggle widow
7. Double-click on the barcode requested
8. Click “SAVE”

D. Cancelling holds

1. Reasons to cancel a hold
   1. Patron may request hold be cancelled
   2. Patron may not pick up item within time frame
   3. Item is lost or missing from the shelf.
2. Go to patron record
3. Click on “HOLDS”
4. Click on title to be cancelled
5. Click “CANCEL” at bottom of holds window
6. Window will appear saying an override password is needed
   1. Enter password (Only level 3 circulation accounts have the override password)
7. Window may appear asking if you want to cancel, Click “YES”
8. If no other holds on item, screen will state to move to owning location or place on shelf. If there are other holds on item, screen will state to move to another location to satisfy a hold or hold slip will print if next person on hold is a patron from your branch.

Item .........106

Check out Limitations ..........106.4

• Check out limit is 25 items total
• Only 5 DVDs/videos (System wide, not per location)
• Only 3 ILLs
• Juvenile patrons may not check out DVDs or Videos
• Homebound patrons may not check items out and any library location.
• The limit on overdue items is three (3). If the patron has four (4) he/she will not be able to check out any more items. (See section 103.1)

Damage/Repair ...106.5

If a patron returns an item that has been damaged or needs repaired DO NOT CHECK THE ITEM IN. The item should be given to the branch manager or the patron accounts manager with a note taped to the front of the item that states the date the item was returned, a short description of the damage, the patrons name, the words NOT CHECKED IN, and the staff members initials.

The branch manager/patron accounts manager will determine if the item has been damaged and needs to be charged to the patron’s account or if the item simply needs repaired with no charge to the patron.

If an item is found in poor condition on the shelf and not currently checked out that item may be given to the branch manager or adult reference with a note that describes the condition (ex. spine loose), the date, and the staff member’s initials.

Donations............106.6

See the Collection Development: Gifts and Donations section of the Policy manual.

In Transit ............106.7

Items that are in transit to other locations are placed in rounds. An item will have the status of "T" (transit) when it is on hold and needs to be pulled from the shelf, belongs to another location, or is a new item coming from cataloging. Rounds are picked up at every location and taken to the needed locations. When placing items in rounds make sure you do the following:

• Bind a maximum of three items together with a rubber band.
• Use the appropriate slip (routing or recall - always initial recall slips).
• Items being sent to cataloging must have the supervisor's initials and date.
• Make sure the crate is clearly labeled with its destination.

Lost ...106.8

When checking in Lost or Missing items the catalog is updated but the patron's record is not. Upon check in the Lost or Missing item will change from a Lost (L) or Missing (M) status to an In (I) status in the system but the patron record continues to show the returned item as Lost and charges the patron for the item.

Non-Supervisors

• When checking in, if a message appears stating, that the "item has been previously indicated as Lost or Missing," please notify your supervisor immediately.
  • If your supervisor is not available and the patron wishes to pay his or her fines, please call a supervisor from another location. After the items have been paid for, please fill out an Items Marked Lost and Paid form. This form is faxed to the Reference Department.
  • If the items are returned in the book drop, or the patron does not wish to pay his or her fine at that current time, please fill out a Returned Lost Item Log Sheet. The information needed to fill out the sheet is the title, author (if any), barcode number, patron's name, library card barcode, and date returned. All this information comes from the returned item and the check in screen. Please hold the items being returned and give to supervisor with the "Returned Lost Item Log Sheet".
• When checking out and a message appears stating, "Lost or Missing," check item out but please write down the title and barcode on the "Returned Lost Item Log Sheet." On this sheet also state the item was "FOUND ON SHELF."

Supervisors

• Supervisors need to determine the due date of the item and count the number of days overdue. As the Library's policy states, any overdue item will incur a fine of 10 cents per day. This does not include videos, which are $1.00 per day. Please note to count all days including Sundays and holidays per the policy manual (Charges for overdue and lost books section). You may roughly estimate that overdue fines are $3.00 a month for all items except videos. For example, if an item is overdue approximately 4 months, the item will have $12.00 in fines.
  • If the amount of fines equal or exceed the cost of the item, the cost of the item will be the amount of fines.
  • If the overdue fines are less than the cost of the item, waive the difference (while the item is in the Lost (L) status).
  • After waiving, change the comment to read "NR returned on MM/DD/YY" Also include staff initials, and change the status code from Lost (L) to Overdue (OV).
  • On the waive slip, write "Lost item returned, waived difference between cost and fines." Initial the waive slip.
• After the items have been paid for, please fill out an Items Marked Lost and Paid form. This form is faxed to the Reference department

Problem Checking out/SQL Error on Check out ...........106.9

This situation generally occurs when trying to check out/in an item that is on hold. If you are unable to resolve the problem write your name, the patron’s barcode (if applicable), location, and the exact error message/description of problem; tape it to the book and send it to the Technology Coordinator.

Renewing ...........106.10

Notes to staff:

• To renew items, the patron’s card must be in good standing with no more than three overdue items and a fine balance of $5.00 or less for an adult or $3.00 or less for a juvenile.
  • Designated proxies may NOT renew items.
  • Items are renewed for their current circulation period of 7, 14, or 28 days
  • Non-renewable items include all videos and DVDs, story time kits, teacher’s kits, materials checked out on a teacher’s card, ILL materials, and any item with holds.

A. In-Person Renewal

1. Patrons visiting the library may renew items checked out on their card without having the physical items with them providing the items ARE NOT OVERDUE. Patrons must present their library card, or valid picture ID (one time) if they provide verification of their DOB and current address. The address given must match the address in circulation or the patron will need to present verification of their new address. (If a valid picture ID is used staff are to flag the account with date and the fact that the valid picture ID was used.)
   1. If a patron wishes to renew items that are overdue, the physical items must be presented.
2. To renew: go to the patron’s record, select item(s) to be renewed, click the RENEW button and give the patron the printed due date slip. Inform the patron that items may only be renewed one time.

B. Telephone Renewal

1. Items may be renewed via the telephone providing the items are renewed ON or BEFORE the due date.
2. To renew: Request the patron’s barcode then have the patron verify their DOB and current address. Only items currently checked out can be renewed (Items that are checked out to one patron may not be transferred to another patron’s account). Select item(s) to be renewed, click the RENEW button and give the patron the printed due date slip. Inform the patron that items may only be renewed one time.

C. On-line renewal

1. Items may be renewed ON or BEFORE the due date.
2. Patrons must enter their patron barcode and pin number to access the renewal feature.
3. To renew: Access the PPL’s online catalog by going to http://www.catalog.portsmouth.lib.oh.us Click the Patron Review button. Enter barcode in the Patron/Alternate ID number field; enter PIN in the PIN field. Once the item(s) checked out are shown, click the box to the left of the item(s) that are to be renewed then click the Renew Checked Items button. The item(s) checked out will be shown with the new due date.

Long Overdue – Explained 107.1

The long overdue button is a red block stating “Long Overdue” on patron accounts with items more than 60 days overdue. These patrons will be charged the full price of each long overdue item. Patrons with this block are not allowed to check out until returning or paying for the items even if there is only one long overdue item checked out.

Staff members are to check in the long overdue items and charge the OV fee with each check in. This calculates the exact OV fee, and then a supervisor (or level 3) is to be notified so that the long overdue (full price of the item) fee can be waived.

If a supervisor (or Level 3) is not available, the staff member should fill out the Long Overdue Form and forward the form and long overdue items being returned for the supervisor to review later. The staff member may also call another supervisor to waive the long overdue charges.Supervisors are to waive the long overdue fee leaving the OV charge for each item. The waive slip must go into the moneybag/drawer for the next bank deposit.

PIN – Issuing ....109.1

A personal identification number (PIN) is given when a patron wants to be able to access their account and renew books via the Internet. The patron chooses the PIN. The PIN should be 4 to 8 characters in length and consist only of numbers.

Proxy – Authorization ........110.1

An adult patron may designate one other person (eighteen or over) to pick up and check out library materials, which are on hold for the library cardholder.

To designate a proxy, the library cardholder must complete the lower portion of their adult application card by writing the proxy’s name and then signing their own name on the signature line. The designated proxy is the person who has been given permission to pick up materials, which have been placed on hold under the library cardholder’s name.

Once the proxy portion of the adult application card has been completed, staff must record the proxy’s name in the patron’s circulation record to use for future verification.

To pick up and check out materials, the designated proxy must present his/her picture id or library card to prove identity. Once the identity of the proxy has been verified, staff will type in the cardholder’s name and proceed to check out the materials to the cardholder. The items are not to be checked out under the proxy’s name. The proxy is simply the person authorized to pick up and check out the items on hold under the cardholder’s name and deliver them to the cardholder.

NOTE: The only authority a proxy has is to pick up/check out items already on hold under the cardholder’s name. A proxy does not have the authority to check out items using the cardholder’s account that have not previously been placed on hold BY THE CARDHOLDER. A proxy does not have the authority to place items on hold for the cardholder, access information on the cardholder’s account such as what the cardholder has checked out, etc. If the proxy asks for this information, please inform him/her that the cardholder must contact the library. A proxy may pay fines for a cardholder.

Other Procedures

Accident Form ..200.1

Used for any instance in which a patron falls, slips, or is otherwise physically injured. This form should be filled out even if the patron does not require medical attention and/or does not appear to be injured. Refer to the Personnel Manual section 601:1 part 2. Also located on the Forms page of Staff Central.

Incident Form ...201.1

Used for any instance in which a patron violates a Library Policy, especially the Behavior and Conduct in the Library policy. This form may also be used to document an instance in which a staff member is injured but does not require medical attention. If a staff member is injured and requires medical attention the Human Resources Coordinator should be notified immediately. Refer to the Personnel Manual section 601:1 part 2. This form is also located on the Forms page of Staff Central.

Bank Deposit ....202.1

The bank deposit is done every morning before opening (Excluding Northwest). The following items will be needed the deposit book, a colored marker, (each branch has a different color: LU-Blue; WH-Brown; NB-Red; SW-Green; NW-Purple) a bank envelope and the daily deposit record sheet.

1. To run the fines report click “START” go to programs then click on “L.S Reports”
2. Once the L.S Reports program opens click “File” then click “Open”
3. Use the scroll bar to scroll until you find the report named “Fines - Detailed Fine Transactions”, double click this report
4. A login screen will appear, enter your username and password and click “OK”
5. Select the desired branch and click “OK”
6. Enter the previous day’s date for the start date and 7:30 am for the start time then click “OK”
7. Enter today’s date for the end date and 7:30 am for the end time then click “OK”
8. When the report loads, print it to the laser printer.
9. Tally the amounts of the different types of fines
   1. Fines
   2. Copies/Fax
   3. Lost
   4. Agency
10. Write the names and amounts for each of these categories at the bottom right hand side of the report, then your initials
11. Complete the bank deposit slip (currency, coins, bills, checks) then initial
    1. Staff initials location initials are required on the upper left corner of all received checks. All checks must be endorsed, on the back. All checks must be made out to “The Portsmouth Public Library”
12. Paperclip any “Waived Fines” receipts to the report
13. Record the fines, copies, etc. on the Daily Deposit Record Sheet
14. (Branches) Enter this information in the current daily deposit file under L:\Branch Bank Deposits\(Your Branch Name)
15. Take the deposit to the bank and ensure you receive a deposit slip
16. Send the deposit slip and fines report to the Deputy Clerk Treasurer

Computer .203

Filter Guidelines/Disabling ..203.1

Guidelines for administering the content filter:

• The filter will, by default, be on.
• The CIPA defines an adult as 17 years old or older.
• The filter should be turned off only after an adult patron has been blocked from a site. It will not be turned off at the start of the session.
• A staff member must enter a username and password at the patron computer in order to turn off the filter for an adult patron.
• The filter will not be turned off for patrons 16 and younger.
• All patrons and staff are still subject to the Internet Use Policy.
• Website Review Form
  • If a patron would like to suggest a site be permanently added or removed from the Content Filter's list of blocked sites, please have them fill out the form and then send the form to IT.
  • The filter may be turned off on a staff computer only when a staff member needs to access a blocked site. IT should then be notified via this form that the site needs permanently unblocked.

Turning the filter off:

1. Open a new Internet Explorer windows
2. Click the link on the bottom left of the “Surfin” page called “Filter Access”
3. The window will resize .At this point the staff member should tell the patron that if they do not do anything for 5 minutes the filter will turn itself back on.
4. Click the “Disable Filter” link.
5. A login window will appear:
   1. Username: staff
   2. Password: xxxxx
   3. Click “OK” or press enter
6. A page stating that the filter is off will appear, then a windows will open asking if you want to close this browser window – Click “Yes”

• Two of these steps are very important - steps 1 and 6
• Do not let the patron see the password

Patron Suspension/Viewing of Inappropriate Material ..203.3

Please follow the steps below when confronting a patron that has accessed material deemed inappropriate by the Administration and the Library Board. If you have any doubt concerning what may or may not be construed as “Inappropriate Material”, please read the Ohio Revised Code Section 2907.01 E, F, & G.

First Warning
If you observe a patron viewing inappropriate material and their name is not on the Restricted Patron List:

1. Explain to the patron that they are in violation of the Library’s Internet Use Policy and that any further violation may result in a suspension. Also, tell them that they have lost their computer use privilege for that day.
2. Fill out the Staff Report Form and Warning Letter, giving their name and a brief description. In the case of a juvenile under the age of 18, write down their library card number, age and a brief description.
3. Make three copies of the report form and warning letter: Give one to the patron, keep one for your records, and send the third to the IT Coordinator.
4. The patron’s name should be placed on the First Warning List at the desk.

Second Warning
If you observe a patron viewing inappropriate material and their name is on the First Warning List:

1. Explain to the patron that they are in violation of the Library’s Internet Use Policy and that this is their second violation, therefore they have lost their computer use privilege for a week beginning on the day they receive the letter from the staff member.
2. Fill out the Staff Report Form and the Suspension Letter, giving their name and a brief description. In the case of a juvenile under the age of 18, write down their library card number, age and a brief description.
3. Make three copies of the report form and warning letter: Give one to the patron, keep one for your records, and send the third to the IT Coordinator.
4. The patron’s name should be place in the Current Temporary Suspension List at the desk.

Third Warning
If you observe a patron viewing inappropriate material and their name is on the Past Suspended Patrons List:

1. Explain to the patron that they are in violation of the Library’s Internet Use Policy and that this is their third violation. These patrons will receive a letter from the Director stating their permanent loss of privileges (in the case of Juveniles, until the age of 18). Suspension only takes effect when patron receives the letter or has been notified in person.
2. Fill out the Staff Report Form, giving their name and a brief description. In the case of a Juvenile under the age of 18, write down their library card number, age and a brief description.
3. Make two copies of the report form and warning letter: Keep one for your records, and send the third to the IT Coordinator.
4. The patron’s name will then be placed in the Permanent Suspension list at the desk.

Donations (Monetary).........204.1

If you get a donation of any amount, put the check or cash in an envelope clearly marked "donation" and send it directly to the Clerk Treasurer or Deputy Clerk Treasurer. Do not put it with the deposit. This is due to an accounting quirk. If you do need to put it with the deposit money, put it in a separate envelope marked "donation" and "Attention Clerk Treasurer".

Internet permission for patrons under the age of 18 ....206.1

Once it is verified that the parent/legal guardian has the correct information to apply for a library card for a juvenile, the parent has the option of authorizing Internet access for the juvenile.

• To gain Internet access, the juvenile’s application card must be signed by parent/legal guardian under the “I hereby apply for internet access privileges for my child…” paragraph on the bottom of the card. It is the SECOND line on the card that authorizes Internet access for juveniles.
• PPL staff should always verbally communicate the Internet paragraph to the adult and explain that a parental signature allows juvenile Internet access without an adult present.
• Once the adult has signed the Internet authorization line, a “Computers” sticker is applied to the front of the juvenile’s library card.
• If any juvenile approaches the desk to request a new computer sticker to replace a missing sticker, staff MUST pull the application card and verify the parent/legal guardian signed for internet access.
• It is the responsibility of the parent/legal guardian to contact the library should they wish to rescind the juvenile’s Internet privileges by completing a new application card.
• See section 101.2 if a juvenile already has a card and their parent/legal guardian wishes to add the ability for the juvenile to access the internet.

Ohio Kids Cards .................207.1

Parents with children under age six may sign up at any library location for a free Ohio Kids Card. The Ohio Kids Card is good for discounts at area businesses as well as insurance benefits. The staff member needs to give the parent an application then follow the instructions on the reverse side. (Only one Ohio Kids Card per family.) The completed applications are sent to the Youth Services Coordinator every month.

Panic Button Use/Testing ...208.1

Panic buttons are located at the following desks: Reference, Audio Visual, and Local History, Youth Services Reference, the IT Office, New Boston, Wheelersburg, South Webster, Lucasville, and Mobile Services. If staff feels threatened, they should just press the button. A silent alarm will go to Tri-State Security and they will call the police. The panic button should be tested at the beginning of every month. Call 354-2990 and explain that you are testing the panic button connection at your location. Press the panic button. Tri-state will call shortly after and confirm that the panic button is in working order. Be sure to note the time on the desk calendar when doing the test. (Maintenance completes this testing at the Main Library.)