Adult Services Circulation

Adult Circulation Desk

Procedures/Supplies Updated March 2004

The Adult Circulation and Adult Reference staff work closely together as a cohesive department. Please refer any questions/problems/concerns/patrons to reference staff as they are responsible for handling situations beyond that of circulation procedures. Request staff assistance by verbally alerting reference staff or by speed dialing the intercom line 201 or 202.

OPENING:

• Turn on desk computers and receipt printers

         -Click on  the username clerk

         -Enter password (refer to reference staff for password)

         -Click on Circ (whirlwind)

         -Enter individual staff password

• Divide money equally from money bag and place in cash drawers located under each computer terminal, placing bills/coins from highest to lowest denomination and in order.

         -When not tendering a fine, click on the words “Cash drawer” on desk top to open cash drawers.

• At 9:00 A.M. UNLOCK and OPEN wooden exterior doors. Locks on both doors must be unlatched for doors to open properly from the outside. Use stool located by the water fountain to reach top locks if needed.

DAILY DUTIES:

• GREET PATRONS

• Process materials as required (checking in/out).

         -Remember that all incoming/outgoing items MUST have security placed on or removed during the check in/out process.

         -Remember that ALL items must be checked for damages or completeness BEFORE being checked in.

         -A note should be taped to damage items and routed to the Patron Account Manager. The note should include a description of the damage, the date and staff initials.

• Clean materials as needed before returning to Main’s carts or branch carts.

• Process fines and patron payments for Internet copies, disks, faxes.

• Route all branch items to the branches by completing a routing slip, taping it to front of item and placing on carts under circulation desks.

• All media items should be returned to the shelves as time allows after the check in process is complete.

• Shelve NEW books. (dust/shift this section as well as circ desk).

• Complete/process/maintenance adult and juvenile patron application cards.

• Direct patrons to areas of informational needs (reference desk, ITC,

YS, etc.)

• Complete projects as assigned by Adult Services Coordinator or Administrative Assistant, including processing discards using the server-down circulation program.

• Answer circulation-related telephone calls.

• Check staff e-mail once or more daily.

FORMS:

• Slips for daily use are located on top of the circulation desk, place between two circulation computers.

• Full forms are located in the floor-filing cabinet located under the circulation desk. Forms include LOST ITEMS, ROUTING SLIPS, MASTER COPIES, etc.

SUPPLIES:

• A small amount of desk supplies and cleaning supplies is located in the drawers to the right of the circulation desk opening. Please refer to the departmental supply closet located to the right of the elevator for supplies not available at the circulation desk.

CLOSING:

• Collect money from two cash drawers and place neatly in moneybag.

Moneybag will be collected by lead reference staff and locked in safe each evening.

         -Leave cash drawers open once emptied for reasons of security.

• Organize and straighten desk for the next day’s business.

• NEW books areas should be shelved, edged

• Close each computer by following shut-down process. Go to start

button and click turn off computer. Computer will power off by itself. You do not have to turn off any power buttons. NOTE: one computer must remain on until the exact minute of closing time. Refer to the clock on the telephone for closing time.

• In the absence of a custodian, circulation staff are responsible for locking both exterior doors and RE-CHECKING to verify the doors are locked. Also, close the glass interior doors.

• ALL staff on the main floor must wait and leave the floor as a group once the patrons have exited the building and the doors have been secured.