Technology Center Manual

Opening Procedures

Computers

Staff Computers

• Log on to the staff computers with the username “itcstaff” and the password “f00dmart”
• When Cassie loads, you can log in with the Patron ID: 227743 and the Password: Staff
• Never turn off the Manager computer, it must be on at all times

Patron Computers

Power on all patron computers

The Cassie software automatically starts

Training Computers

• Turn on all computers and monitors before class starts. All lab computers have the power-on password

“intrnt”

Printers

• Make sure both printers are full of paper
• One ream of paper should be in the cabinet at all times. Paper is stored in the TV cabinet or on the shelf in the

Training Lab

• Replacement toner cartridges must be in the cabinet at all times

Cleaning

• Clean the ITC as time allows

Misc

Money bag should be on desk by opening

Close and lock door on cash box

Locate statistics sheet on gray clipboard, to be used for child and AT computer Part B: Evening Procedures Procedures

Lab closes 15 minutes before library

Open door of cash box, remove bills and put in money bag, leave cash box door open

Lead person will come and get money bag at about 5 til close, if not call reference

Shut Down Computers o Patron Computers ƒ Highlight computers in CASSIE’s Control window ƒ Click the Shutdown button on the left side on the window(The Reservation Station can also be shut down this way) o Training Lab Computers ƒ Click the Start button ƒ Click Shutdown ƒ Press the power button on the monitor • Check paper in printer and fill if necessary • Count Headphones(3) o Spray headphones with lice spray(See Headphones), as needed • Record stats on the Monthly Activity Log • Saturday and Sunday – change circ server backup tape • Clean all desks, chairs, computers, monitors and mice as time allows Part C: Guidelines on Patron Assistance These rules apply to all staff working in the Information Technology Center • Only spend 5 minutes at a time when assisting patrons(if no one else needs help, you can spend more time with them) • Do not touch the mouse or keyboard, walk them through the problem • Do not assist patrons with chat rooms or e-mail(if they are having problems with passwords, make sure the Caps Lock is off. We cannot help the beyond that.) • Do not assist patron in signing up for anything via the Internet. If it deals with their personal information, we do not help. • If patrons need in-depth help, recommend classes, books or the Quick Guides. • Always be polite and helpful when assisting a patron(remember, they don’t have the knowledge you do) • If a computer locks up, move the patron to another desk if available, the reset the computer that is locked. Do not reset the computer in front of the patron • Remember, as a Portsmouth Public Library member, you do not have to put up with threats or patrons cursing at you. If they do so, tell them you will contact security. If you are having difficulties, you can contact Becky or, if she is unavailable, you can contact the reference desk. • Refer reference questions to the reference desk. • If patron indicates impairment, recommend the AT station!! Part D: Signing Out Headphones When a Patron requests headphones… • Tell them that we only provide headphones for children using the child games computer. • Patrons may to bring in their own headphones for use with our computers Part E: Print Procedures/Fee Forms Printouts • Black & White printouts are $0.10, Color printouts are $0.50 per side. Patrons should be advised to ask for assistance before printing. • Patrons are allowed $1.00 of free prints per day, after which they must add funds to their account before they can print again Refer to the CASSIE User Manual at the end of this section for information on how to add funds to a patrons account Payment Procedures • The money bag will have $5.00 of change every day • Input payment for disks in circ: patron ‘money, money’, fine code ‘DISK’ • Input payment for prints in circ: use patron ‘money, money’, fine code ‘CP’ Patrons may be reimbursed for blank pages • If a patron wishes to be reimbursed for blank pages you can give them a refund • The patron may also be given credit to their printing account by looking the patron up in CASSIE, adding funds to their account, and clicking save • Patrons cannot be reimbursed for the $1.00 of free printing they get per day; you may reimburse them for anything over the $1.00. Misc • Call reference if: o Patron has large bill, $50 or greater o You do not have enough change o You have $100 or more in money bag •Part F: Employee Call-Off Procedures What to do when you need to call off work: • Call the sickline: 353-7688 by 8:00 a.m. • Then call the IT Coordinator’s desk: 354-5724, or if on the weekend, call: 574-1262 or 285-2147 • If it is around or past opening time, call the reference desk(354-5688) When the library is closed due to snow: • You will get a call from the IT Coordinator if the library is being closed due to snow. • If you are not able to come to work, follow the call-off procedures above. • Closings are usually announced on local radio, WSAZ, etc. Part G: What to do with Down Time/Cleaning Procedures ITC desk staff are expected to utilize their time efficiently; therefore when you’re experiencing down time, please refer to the list below: • Clean monitors and mice • Clean tables, chairs and desktops • Pickup scrap paper and pencils left on desktops • Clean training lab • Organize the magazine and book shelves • Push chairs in after people leave • Be observant and assist patrons as needed • Print out the next day’s class schedule and call to verify patrons • Make sure all training lab computers and monitors are off if classes are over for the day • Fill paper in printer, if needed • Check phone for messages • Make copies of class schedules and forms as needed • Check supplies in cabinet, restock as needed o Floppy Disks o Flash Drives o Paper o Toner o Forms o Paper clips, staples, etc ITC Cleaning Procedures • Clean Monitors – use yellow micro fiber cloths, lightly dampen if necessary • Spray desk and chairs with furniture polish • Dust the shelf underneath each desk, as well as the top of each desk • Clean PCs(not monitors), keyboards, mice, with Tech Clean • Clean staff desk using same procedure as above • Clean headphones with alcohol wipes after each use • The ITC will be checked for cleanliness periodically Part H: How to Print Information from a Website If a Patron is having problems with the margins, tell them to follow the steps below or, give the form “How to print Information from a Website” listed in Section IV. • Select File • Then Print • A dialog box will appear • Choose the appropriate print(Black & White or Color) • Fix the margins as needed • Then select OK Part I: Taking Breaks • Throughout the day, full-time staff are allowed to take two 15 minute breaks(one in the morning, and one in the afternoon) also a 30 minute lunch break. • When working by yourself and you need to take a restroom break, use the “Be Right Back” sign located inside the sign-in sheet clipboard. • If you need to take a break 5 minutes or more, ask someone from the IT office or alert Reference that the desk will be unattended for a few minutes, and they may cover as needed. Part J: Filter Procedures General Information: The Children’s Internet Protection Act(CIPA) requires recipients of federal technology funds to comply with specific Internet filtering and policy requirements. • A filter is required to block material that is “obscene”, “child pornography”, or “harmful to minors”(per ORC) • The filter will be turned off upon request for adults(17 and older) • A form is available to suggest that a specific website be blocked or unblocked. • Please refer to the library’s Internet Safety Policy for more information on Inappropriate Network Use and Supervision and Monitoring. • The filter will apply to all library computers, including staff computers Guidelines for administering the content filter: • By default, the filter is on • CIPA defines an adult as 17 years or older • The filter will not be turned off for patron 16 and younger • The filter should be turned off only after an adult patron has been blocked from a site. It will not be turned off at the start of a session. • A staff member must enter a username and password at the patron computer in order to turn off the filter for an adult patron. • All patrons and staff are subjected to the Internet Use Policy Web Site Review Form: o If a patron would like to suggest a site be permanently added or removed from the filter’s list of blocked sites, please have them fill out the form and send the form to IT. • The filter may be turned off on a staff computer only when a staff member needs to access a blocked site. IT must be informed before doing so. Turning the filter off: 1. Open a new Internet Explorer window 2. On the “Surfin” page, click the link on the right side of the page labeled “Filter Access” 3. At this point, inform the patron that if the computer is left idle for 5 minutes, the filter will reset 4. Click the “Disable Filter” link. 5. Login with the following: Username: staff Password: trnff 6. Click OK or press the Enter key 7. You will receive a message saying the filter is off

• Do not let the patron see the password Part K: Wireless Hotspot Troubleshooting

To sign-up a patron: 1. When a patron request access to the hotspot, press the Print button on the DLINK printer to generate a username and password. 2. Inform the patron that the username/password should all be capitalized and their network settings need to be configured for DHCP. • To check if DHCP is enabled: Click Start button > Control Panel > Network and Internet Connections > Network Connections, then select the wireless network icon, then select “Change settings of this connection” in the network task pane on the left. A new window opens called “Wireless Network Connection Properties”. Scroll through the connection protocols until you find “Internet Protocol TCP/IP”, Select this option and click the Properties button that becomes available. In the new window, make sure the “Obtain an IP Address Automatically” radio button is selected. Troubleshooting • Make sure the network card is properly seated, or if it is a internal wireless device, make sure the wireless network adapter is enabled and functioning properly o Click Start Button > Control Panel > Network Connections. If the wireless icon is disabled it will be grayed out. To enable it, right-click the wireless icon and click Enable. • Make sure the patron is connecting to the right wireless network. o Click Start Button > Control Panel > Network Connections. Right-click the wireless icon, then click “View Available Wireless Networks”. When the wireless networks window opens, verify that the PPL_Hotspot is selected. General Information • Patrons using their laptops cannot have the filter disabled • Access time for a wireless ticket is two hours and must be used within 24 hours • Do not touch patron laptops, you may guide them through settings • Patrons must follow all library policies including the Internet Use Policy. • The receipt says there is a charge of one cent, but there is no charge • The wireless hotspot is accessible in the Information Technology Center and the area of Reference closest to the ITC Section II Part A: Signing Patrons up for Classes The Training Class Database is located on the Intranet. The ITC Staff should be the only staff using this database. • Click the Training Class link on the left side of the Staff Central page. • A dialog box will appear, requiring the following username and password: o Username: itcstaff o Password: training • To navigate through the database, use the menu at the bottom left corner of the screen To add a Patron to the database: 1. Click the Patrons link in the menu 2. Enter the first and last name 3. Click search 4. If the patron is not in the database, click Add a Patron 5. Enter the patron’s contact information 6. Click Add Patron 7. After the database loads the list of current patron info, click save changes(the browser window will refresh, then you may continue) To add a Patron to a Class: 1. Verify the patron is in the patron database 2. Click on the class the patron wishes to sign-up for 3. Select the patron from the drop down list 4. Click the Add button 5. Click the Update button to show the date they were added to the database 6. You can only sign up 8 people per class and 2 alternates To remove a Patron from a Class 1. Click on the class the patron is signed up for 2. Locate their name in the list 3. Click on the Remove button next to the name Part B: Class Confirmation Procedures ITC Staff must contact patrons who have signed up for training classes one day prior to that class 1. Open the training class database 2. Click on the class name 3. Make a print out of the class list 4. Contact the patrons 5. Click on the Update button next to the name of the patron once they have been contact • If a patron cannot be reached, note the name(s) and number(s) of the patron(s) that cannot be reached

• NOTE* Patrons cannot sign up for classes more that two weeks in advance Part C: Canceling Classes

In the event that a class is canceled ITC desk staff should do the following: 1. Open the training class database 2. Click on the class that has been canceled 3. Printout the class list 4. Call patrons to inform them of the canceled class • If a patron cannot be reached, try again later Section III Part A: Internet Use Policy Note: the following section should contain the most up to date version of the Internet Use Policy Patron Access to the Internet The Portsmouth Public Library provides public access to the Internet through the Ohio Public Library Information Network (OPLIN). Misuse or abuse of Library computers or Internet access may result in suspension of Internet access privileges including a one-week suspension for the first violation and permanent suspension for a second violation. Guidelines:

• All patrons who access the Internet on a Library computer must first acknowledge acceptance of the

provisions of this policy.

• All patrons who access the Internet must present a Portsmouth Public Library borrower’s card or

picture ID with age verification and sign the computer use log for each session.

• Patrons who use Library computers to access the Internet do so at their own risk. Patrons are

advised to use caution when sending personal information such as name, address, social security number, or credit card information over the Internet.

• The library reserves the right to regulate the use of computers including the amount of time a

computer may be used, printing restrictions and fees, etc.

• The library reserves the right to terminate an Internet session for any policy violation or misuse,

or if the computer is unattended. Children’s Use of the Internet:

• Patrons under the age of 18 who wish to use the Internet must have a parental consent form on file

and a computer use sticker on their library cards.

• It is not possible for Library staff to monitor children. Parents and guardians are responsible for

their children’s use of the Internet. Parents and children are encouraged to read Child Safety on the Information Highway, jointly produced by the National Center for Missing and Exploited Children and the Interactive Services Association. This publication is available at the Public Service Desk.

• Children and young adults without parental permission to use the Internet may only use Library computers

with Internet access disabled. Restrictions:

• The use of OPLIN and the Internet to engage in any activity that constitutes violation of local, state,

and/or federal laws is prohibited. Additionally, any use that violates the policies of the Portsmouth Public Library is prohibited.

• Patrons may not send, receive, or display text and/or graphics that may reasonably be construed as

obscene by community standards.

• The Library’s computers may be used for educational, informational, and recreational purposes only; not

for unauthorized, illegal, or unethical purposes.

• Internet access is available only during normal Library hours, subject to periodic maintenance.
• Computers in the Youth Services Department are reserved for the use of children or parents who are

assisting their children.

• Computers may be used on a first-come, first-served basis, and cannot be reserved.
• No more than two people may be at a Library Computer at any time. Only the person who is signed up may

access the keyboard, mouse and headphones. * Any behavior that disturbs other patrons is prohibited. Patrons must observe the Library’s policy on Behavior and Conduct on Library Property.

• Patrons may not modify or change settings, turn off, or reboot public computers.
• Software may not be installed on Library Computers. Files may be downloaded or saved to removable

storage media such as 3 ½" diskettes or Zip disks only. The library is not responsible for any damage to personal media.

• Patrons may not misrepresent themselves as another user or attempt to gain unauthorized access to files,

passwords, data, software, or any network or database. Library Staff Assistance:

• As time allows, Library staff will be happy to help patrons access information through the Internet, and

assist with use of computer equipment. However, Library staff cannot assist patrons with anything involving personal information or personal accounts including email, chat rooms, buying or selling, etc.

• It is the patron’s responsibility to learn to use any software or website s/he wishes to access.
• Patrons with special needs should contact the Technology Center at 354-5688, ext. 204 to inquire about

training or accommodations for disabilities. Disclaimer:

• The Internet is unregulated, and information accessed through it may be inaccurate, inappropriate, or

offensive. The library does not control information found on the Internet and, therefore, cannot be held responsible for its content. Internet content may not always be available due to internal technical problems or problems elsewhere on the Internet.

• All users of this service agree to hold the Portsmouth Public Library and OPLIN harmless from any and all

claims, losses, damages, obligations, or liabilities, directly or indirectly in relation to the use of OPLIN and the Internet, cause thereby or arising there from. In no event shall the Portsmouth Public Library or OPLIN have any liability for lost profits or for indirect, special, punitive, or consequential damages or any liability to any third party, even if the Portsmouth Public Library or OPLIN is advised of the possibility of such damages. Part B: ITC Rules The Following Behavior is prohibited: • Loud/Boisterous Behavior • Harassing other patron or staff • Disturbing other patrons in any way • Profanity or abusive language • Fighting • Running • No food or drink in the ITC area • If patrons do not follow the rules, they will be asked to leave the library premises. • If they continue to harass you, try to get them out of the ITC area, and ask another staff member for assistance (try to direct them toward reference, or call reference) it’s better to have a witness. • Be overly polite, use a calm and business-like tone, and whatever you do, DO NOT TOUCH THEM! • Alert Paige, Jenny, Beverly, security or police, if necessary. Internet Policy Highlights • No more than two people at a computer • $1.00 of free printed pages per day • It is the patron’s responsibility to learn any program he/she wishes to access • Patrons must present their picture ID or library card • Patrons under 18 must have the green computer sticker and parental permission • Obscene graphic/text is strictly prohibited Miscellaneous Information: • Failure to return headphones to the desk may incur a charge • Your session may be terminated if you leave your computer unattended • The ITC closes 15 minutes before the library • Floppy disks are $1.00 each • Flash drives are $5.00 each Part C: ITC Staff Rules ITC Staff should follow these rules when at the ITC Desk: Refer patrons to the Reference desk if they need information, and do no not want to look it up themselves. Ex. “I want information on arthritis”. Staff may assist patrons with searching, but not guide them to specific information or forms. When asked technical support questions (non-library): • Suggest a class, a book, etc • Don’t attempt to answer their question • Don’t refer them to a specific person or business • If asked to sign them up for an e-mail account or type a document for them, explain that we don’t provide these services. We can however, direct them to a program or website. Classes: • Don’t sign anyone up for classes more than two weeks in advance • Print the next days classes at the beginning of the day, then call patrons throughout the day • Verify patrons at the beginning of class • Call absent patrons to verify that they are still coming to future classes Supervisory meeting minutes: • All staff are required to read the minutes every week. Minutes are sent through e-mail and archived on the staff intranet While at the ITC desk, staff members are to maintain a professional manner at all times: • No talking about patrons or other staff • If you have a visitor, you do not talk to them at a public desk. Speak with them away from the desk while on your break • No personal phone calls. If it is an emergency, you may make a brief call • If you need to leave the desk for a few minutes, call reference and ask if they can cover the desk. • Wait and walk down with the rest of the staff at closing time. Keep in mind there may be a delay if there are still patrons in the building • No personal surfing, e-mail, downloads, etc at the ITC Desk. Personal use of a public desk computer is strictly prohibited. Part D: Restricted Patrons First Warning: If you see a patron viewing inappropriate material, promptly explain to them it is in violation of the Internet Use Policy And any further violation will result in suspension. Record the patrons name in the First Warning List. Second Warning: If you see a patron viewing inappropriate material, and they have already received one warning, explain to them that they are suspended from using a computer for two weeks. Permanent Suspension: Catching a patron for a third time results in their permanent suspension (or if the patron is a juvenile, until they turn 18). These patrons will receive a letter from the director stating their permanent loss of privileges. Suspension takes effect when the patron receives the letter or has been notified in person. Part E: Procedures for Patrons Viewing Inappropriate Materials NOTE: Please follow the procedures below when confronting a patron that has accessed material deemed inappropriate by the Administration and the Library Board. If you have any doubt concerning what may or may not be construed as “Inappropriate Material”, please read the section below titled “Ohio Revised Code Section 2907.01 E, F, & G. First Warning: If you observe a patron viewing inappropriate material and their name is not on the Restricted Patron List, promptly fill out the Staff Report Form and Verbal Warning Letter located in the filling cabinet. • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that any further violation may result in a suspension. Also, tell them that they have lost their computer use privilege for that day. • Fill out the Staff Report Form and Warning Letter, giving their name and a brief description. In the case of a juvenile under the age of 18, write down their library card number, age and a brief description. • Give the patron the warning letter. Make three copies of the letter and report: One for the file, one for Becky, and one for Beverly. • Their name will then be placed n the First Warning List at the ITC desk. Second Warning: If you observe a patron viewing inappropriate material and their name is on the Restricted Patrons List, fill out the Staff Report Form and Suspension Letter located in the filling cabinet. • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that this is their second violation, therefore they have lost their computer use privilege for a week beginning on the day they receive the letter from the staff member. • Fill out the Staff Report Form and the Suspension Letter, giving their name and a brief description. In the case of a juvenile under the age of 18, write down their library card number, age and a brief description. • Give the patron the warning letter. Make three copies of the letter and report: One for the file, one for Becky, and one for Beverly. • Their name will then be place in the Current Temporary Suspension List located at the desk. Third Warning: If you observe a patron viewing inappropriate material and their name is on the Past Suspended Patrons List, follow the following steps: • Promptly explain to them they are in violation of the Library’s Acceptable Use Policy and that this is their third violation (in the case of Juveniles, until the age of 18) These patrons will receive a letter from the Director stating their permanent loss of privileges. Suspension only takes effect when patron receives the letter or has been notified in person. • Fill out the Report Form, getting their name and a brief description. In the case of a Juvenile under the age of 18, write down their library card number, age and a brief description • Their name will then be placed in the Permanent Suspension list at the ITC desk. Part F: Ohio Revised Code 2907.01 (sections E, F, G, H, I, J) (E) Any material or performance is “harmful to juveniles,” if it is offensive to prevailing standards in the adult community with respect to what is suitable for juveniles, and if any of the following apply: 1. If tends to appeal to the prurient interest of juveniles; 2. It contains a display, description, or representation of sexual activity, masturbation, sexual excitement, or nudity; 3. It contains a display, description, or representation of bestiality or extreme or bizarre violence, cruelty, or brutality; 4. It contains a display, description, or representation of human bodily functions of elimination; 5. It makes repeated use of foul language; 6. It contains a display, description, or representation in lurid detail of the violent physical torture, dismemberment, destruction, or death of a human being; 7. It contains a display, description, or representation of criminal activity that tends to glorify or glamorize the activity, and that, with respect to juveniles, has a dominate tendency to corrupt. (F) When considered as a whole, and judged with reference to ordinary adults or, if it is designed for sexual deviates or other specially susceptible group, judged with reference to that group, an material or performance is “obscene” if any of the following apply: 1. Its dominant appeal is to prurient interest; 2. Its dominant tendency is to arouse lust by displaying or depicting sexual activity, masturbation, sexual excitement, or nudity in a way that tends to represent human beings as mere objects of sexual appetite; 3. Its dominant tendency is to arouse lust by displaying or depicting bestiality or extreme or bizarre violence, cruelty, or brutality; 4. Its dominant tendency is to appeal to scatological interest by displaying or depicting human bodily functions of elimination in a way that inspires disgust or revulsion in persons with ordinary sensibilities, without serving any genuine scientific, educational, sociological, moral, or artistic purpose. 5. It contains a series of displays or descriptions or sexual activity, masturbation, sexual excitement, nudity, bestiality, extreme or bizarre violence, cruelty, or brutality, or human bodily functions of elimination, the cumulative effect of which is a dominant tendency to appeal to prurient or scatological interest, when the appeal to such an interest is primarily for its own sake or for commercial exploitation, rather than primarily for a genuine scientific, educational, sociological, moral, or artistic purpose. (G) “Sexual excitement” means the condition of human male or female genitals when in a state of sexual stimulation or arousal. (H) “Nudity” means the showing, representation, or depiction of human male or female genitals, pubic area, or buttocks with less than a full, opaque covering, or of a female breast with less than a full, opaque covering of any portion thereof below the top of the nipple, or of covered male genitals in a discernibly turgid state. (I) “Juvenile” means an unmarried person under the age of eighteen. (J) “Material” means any book, magazine, newspaper, pamphlet, poster, print, picture, figure, image, description, motion picture film, phonographic record, or tape, or other tangible thing capable of arousing interest through sight, sound, or tough. Section IV Vending Machine Guide To view the cash box meters: 1. Open back door on cash box. 2. The control panel is located at the top of the door. Press the Yes and No buttons simultaneously. The screen should start flashing Cash. 3. Press the Y button to go to the next menu item. • CASH – cash deposited for printouts • BOX – Money in cash drawer since last cleared • BILL – Total bills accepted since last cleared • TUBE – Total change currently in tubes 4. When you want to exit, press the Yes button until the box returns to vending mode Resetting the totals: 1. Follow the steps above to view the cash box meters. 2. Navigate to the BOX or BILL display. 3. Press and hold the No button, then press the Yes button and hold both down for 5 seconds. 4. Release all buttons, then press the Yes button to return to vending mode Adding funds to the cash box: 1. Insert $5.00 in assorted coins(nickels, dimes and quarters) into the cash box. Emptying the cash box: 1. Follow the steps above to view the cash box meters. 2. Press Yes until the display reads DONE 3. Press and hold No until all nickels have been emptied. 4. Press Yes to switch to dispensing dimes. 5. Press and hold No until all dimes have been emptied. 6. Press Yes to switch to dispensing quarters. 7. Press and hold No until all quarters have been emptied. 8. Press Yes twice to return to vending mode. NOTE: You must re-supply change to the vending device before it can be used again. Emptying the bill acceptor 1. Open back door of cash box. 2. Pull cover off bill acceptor. 3. Remove bills. 4. Leave door open at night. Section V Circulation Guide To input a print/disk payment: • Create the charge in circulation: 1. Go to ‘Charges’ tab of patron account ‘money, money’ 2. Click on ‘New Charge’ 3. Use code CP for prints, and code DISK for disks 4. Enter amount and click OK • See Instructions for Tendering Fines to enter payment Assisting patrons with problems signing in with their library cards: • Check card expiration date and hot status on the basic info tab • To update an expired card: o Renew to 1 day prior to 3 years ƒ Ex. If today is 1/7/2008, renew to 1/6/2011 o Go to address tab and check ‘Address Correction Requested’ and click Save o On Basic Info tab add comment ‘ITC Patron” and click Save • If Hot Status is bad: o On Basic Info tab change hot status to good o Add comment ‘ITC Patron’ and click Save Misc • If you are unable to fix the patron account, give the patron a guest pass and write down the patron id # so Becky can check it. • Juveniles – guest pass • Adult without card – guest pass • Banned/Suspended patron with library card: o Block the CASSIE account o Change the hot status on circ account to BAD and add comment ‘ITC patron – suspended’